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Omega CRM, A Merkle Company - FY25 Agentforce Implementation Partner

By Omega CRM. A Merkle Company

Summit Consulting Partner

Advanced and Innovate Customer Experience Services

Salesforce Consultants
Industry Competencies
Education
Healthcare and Life Sciences
Manufacturing
Product Competencies
Agentforce Marketing
Agentforce Sales
Agentforce Service
Analytics
Data 360
Platform
Certified People
People employed by the consultant who hold Salesforce certifications that align to competencies
443
Certifications
The number of certifications held by people at this organization that align to competencies
1,951

We provide an innovative customer experience service. Innovation, Strategy and implementation services on all Salesforce Cloud products to improve the business process of the companies for gaining competitiveness. Leaders in the use of AI-based autonomous

  • Omega CRM · One dentsu

  • Omega CRM · CXM: Expertise

Description

We provide a complete portfolio of services to implement new innovative customer experiences: Consultancy, implementation and support for all the industries and different types of companies. We help our customers to gain competitiveness through the continuous improvement of the KPIs that drives the business of the companies. As an innovation award-winning Salesforce Consulting Partner, we are leaders in the use of AI-based autonomous agents. We have a strong and experienced team that understands business processes and technology. Key to our success is the knowledge of our people - we strive towards certifying our consultants in the technologies that empower the Salesforce ecosystem. Sales Cloud, (SF Maps); Service Cloud, (with Service Voice); Marketing Cloud & Pardot end-to-end services; Commerce Cloud (B2B & B2C); Community Cloud (CMS) Analytics (Tableau partnership); Integration Cloud (MuleSoft); Field Service & pioneers in the use of AI-based autonomous with Agentforce. We have earned more than +2700 certifications to date! We are FY24 Community Impact Partner, FY23 Salesforce Partner of the Year and Education and non-profit organizations Premiun Partner Salesforce.org

Highlights

Consultancy services based on AI methodologies to provide the best discovery analysis for map the customer journey experience and the way that technology can help to improve it. Leaders in the use of AI-based autonomous agents.

Implementation services to fulfill the gap between the expectations of the customer experience designed and the real way to develop it, based on SCRUM.

Support services based on Cloud Omega Competence Center that provides flexible and scalable services for continuous improvements of the business process and customer experiences defined. Proof of this our customer satisfaction index of 4,9 out of 5.

Provider Details

Omega CRM. A Merkle Company
Madrid, Barcelona, Granada, Paris
Founded
2002
Website
Email
Phone
+34 958 224 149

Omega CRM, A Merkle Company, is an advanced customer experience consultancy company. We provide an innovative customer experience service based on Salesforce.com and products. Innovation, Strategy and implementation services on all Salesforce Cloud products to improve the business process of the companies for gaining competitiveness. As innovation award-winning Salesforce Consulting Partner. We are actively brings improvements to our projects in such innovative areas as Blockchain, Artificial Intelligence ( A.I.), and IoT. We have a strong and experienced team that understands business processes and technology. Key to our success is the knowledge of our people - we strive towards certifying our consultants in the technologies that empower the Salesforce ecosystem. (Sales Cloud, Service Cloud, Marketing Cloud & CDP, Community Cloud, Analytics, Field Service Lightning - FSL, System and Application Architect, etc.).#We have earned more than +2700 certifications to date!

Geographic Focus

Shows the regions where the provider operates or has done business
Countries

United States • Argentina • France • Spain

Languages

Supported Languages

English • French • German • Italian • Portuguese • Spanish

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