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Optima Pro - Optimize your Field Service Operations

A Complete Field Service Solution

Overview

Optima Pro is your one stop field service software solution to manage work orders, warranties, service contracts, field service scheduling, spare parts inventory and the service organization while delighting the customers and driving business results.

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  • Built in process for managing the complete Service Organization which includes Territories, Teams, and Technicians along with their Skills, Expertise and current location to effectively manage the entire Service Organization.

  • Geo-location based dispatch for cost effective and timely service. Built in process to define the rules to auto check the Warranty and Service Contracts so that you don’t miss out any revenue opportunities and do not provide free of cost services anytime.

  • Pre-configured support for Preventive Maintenance ensuring you don’t miss out on periodic maintenance services for customer products. Regular service ensures better performance and less breakdowns ensuring higher revenues from the Service Contracts.

Field service industry is one segment that is often under pressure to synchronize their tasks. They have the high-end responsibility of keeping a track of on-site service, dispatch of technicians for installations, repairs, maintenance and honoring the customer SLAs. Damco understands your changing needs and the urgency to perform and we are proud to introduce this very powerful product from our Salesforce Practice. Manage the complete Service Organization which includes Territories, Teams, and Technicians along with their Skills, Expertise and current location. Geo-location based dispatch for cost effective and timely service. Auto check the Warranty and Service Contract entitlements. Automated dispatch of field service technicians ensuring that you have the right technician at the right place and at the right time. Request parts on the fly from fellow technicians and depot locations by the appropriate stock search. Find parts sooner than ever now. Pre-configured for Salesforce Mobile App to give Field Service Technicians the access to the live data for view and updates anytime and anywhere.

Categories

Business Needs
Field Service
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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