Optima Pro - Optimize your Field Service Operations

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Field service industry is one segment that is often under pressure to synchronize their tasks. They have the high-end responsibility of keeping a track of on-site service, dispatch of technicians for installations, repairs, maintenance and honoring the customer SLAs. Damco understands your changing needs and the urgency to perform and we are proud to introduce this very powerful product from our Salesforce Practice. Manage the complete Service Organization which includes Territories, Teams, and Technicians along with their Skills, Expertise and current location. Geo-location based dispatch for cost effective and timely service. Auto check the Warranty and Service Contract entitlements. Automated dispatch of field service technicians ensuring that you have the right technician at the right place and at the right time. Request parts on the fly from fellow technicians and depot locations by the appropriate stock search. Find parts sooner than ever now. Pre-configured for Salesforce Mobile App to give Field Service Technicians the access to the live data for view and updates anytime and anywhere.