CIRCE: Care, Case Management (with Attendance, Member Engagement)

HIPAA Compliant • Massive Productivity Leap • Easy to Adopt

The Circe application has proven to be an indispensable productivity addition for our Care Management Services team @ Laguna Beach Seniors, Inc. It has enabled us to be more efficient and effective while maintaining HIPAA compliance. Our nonprofit organization has used Circe for nearly 6 years and with the recent upgrade of the app to LEX environment, the software has become even more intuitive and streamlined with the rest of the LEX platform. Circe was easy to adopt because it follows the logical flow of capturing demographic information starting first with the Client Chart, then creating Program Charts for each of our programs, which in turn tracks and documents each client’s progress notes as a Service, which enables our care managers to quickly see chart history and relevant recent activity. All extraneous documents pertaining to each client can also be uploaded and accessed from the Program Chart, reducing the risk of lost files and client data. The flexibility of Circe has allowed us to customize the application specific to our organizational needs and provides us with relevant, meaningful reports. And with the Circe application implemented, our organization has been able to go paperless! Not only can we access records when in the field; it also allows Care Managers to assist clients more efficiently when the assigned care manager is unavailable, ensuring continuity of care. Another nice feature is the forgiving nature of the CIRCE application, which allows us to quickly find and fix data input errors all while keeping record of the edit for compliance. The Circe support team is responsive and effective in communicating. In short, this Care Management System makes us more efficient and reliable as well as HIPAA compliant, mobile and paperless. And it was significantly more affordable when compared to the other Salesforce options. We couldn’t be more thrilled.

Circe was so good, we came back!

We originally worked with Circe several years ago, but had a long-held plan of building our own in-house EHR, and therefore moved away from Circe to pursue that plan. When we encountered issues with the maintenance of our own EHR, we decided to return to Circe for its user friendly interface and capabilities, and for the Circe team's expertise in the field of mental health EHRs. For those in mental health, nightmare stories of difficult and clunky EHRs abound, hated by staff and implementation teams alike. Using Circe, in comparison, is a breeze. Circe has allowed our mental health clinicians to maintain their clients' records in an organized and efficient way, and provides ample tracking and reporting for our supervisors and quality assurance staff. In addition, we have been able to further configure Circe to include functionality for our other departments including our Parent Education staff and Hotline counselors. While no EHR is perfect, Circe checks off a lot of boxes, and is a valuable and worthwhile tool in our agency. Our highest level of praise? The fact that we returned, and remain happy with our choice to do so.

CIRCE is a great choice for supportive housing

CIRCE was the perfect electronic system to help our Social Workers track long term engagement with tenants in permanent housing. Our direct services team love the intuitive workflow and privacy protections. Managers and administrators are impressed by the top notch reporting functions. Working with the CIRCE development team was a breeze. They accommodated our priorities and timeline to ensure the best roll out possible. We're thrilled to be using CIRCE.