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Cadalys Concierge™

Next-Generation Powerful and Elegant Help Center

Overview

Cadalys Concierge™ is a next-generation powerful and elegant Help Center. It provides personalized search to get employees, customers and partners the right information quickly, and provides easy and transparent help center ticketing.

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See How Cadalys Concierge™ Works

  • POWERFUL SEARCH CAPABILITIES consider Knowledge Article views, likes and last published date when presenting results. Results are personalized based on the user. Content Preview displays an article preview to the user without leaving search results.

  • CONTEXT-BASED ACTIONS guide users what to do next based on their search, such as logging a Case, making a phone call, visiting a web page, launching an app or chatting live with an agent. This "bias to action" helps users resolve their issue immediately.

  • EASY, TRANSPARENT TICKETING provides a one-stop shop for all shared-services (IT, HR, Facilities, T&E, etc…). Intuitive forms offer frustration-free experiences. Integrated Chatter® feed enables powerful collaboration between users and ticket owners.

Cadalys Concierge™ works seamlessly with Salesforce Cases and Knowledge. It is based on the Knowledge-Centered Support (KCS®) methodology developed by the Consortium for Service Innovation. The approach seeks to create content as a by-product of solving problems, evolve content based on demand and usage, develop a knowledge base of an organization's collective experience to-date, and recognize learning, collaboration, sharing and improving. Cadalys Concierge™ can operate on a single instance of Salesforce for companies that have all of their knowledge management and case management in Salesforce. For companies with multiple knowledge stores or multiple case management systems, Cadalys Concierge™ can integrate multiple instances of Salesforce as well as other Knowledge and ticketing systems across your enterprise.

Categories

Business Needs
Customer Service
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Salesforce Shield
Managed Package

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