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Cadalys Concierge™

By Cadalys, Inc.

Next-Generation Powerful and Elegant Help Center

$3   USD/user/month

Discounts available for nonprofits

Business Need
Customer Service

Cadalys Concierge™ is a next-generation powerful and elegant Help Center. It provides personalized search to get employees, customers and partners the right information quickly, and provides easy and transparent help center ticketing.

  • Cadalys Concierge™ Video

Compatibility

Salesforce Editions
Enterprise
Unlimited
Force.com
Additional Requirements
Knowledge and Chatter must be enabled in the instance of Salesforce where Cadalys Concierge™ is being installed. Lightning Bolt also available

App Details

Version
Concierge/Winter 22 3.0.0
Listed On
06/21/2017
Latest Release
03/03/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Salesforce Shield
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 27
Custom Tabs: 7
Custom Apps: 2
Lightning Components
Global: 30
App Builder: 17
Community Builder: 14
Languages
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
3.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/26/2017

Additional Details

Cadalys Concierge™ works seamlessly with Salesforce Cases and Knowledge. It is based on the Knowledge-Centered Support (KCS®) methodology developed by the Consortium for Service Innovation. The approach seeks to create content as a by-product of solving problems, evolve content based on demand and usage, develop a knowledge base of an organization's collective experience to-date, and recognize learning, collaboration, sharing and improving. Cadalys Concierge™ can operate on a single instance of Salesforce for companies that have all of their knowledge management and case management in Salesforce. For companies with multiple knowledge stores or multiple case management systems, Cadalys Concierge™ can integrate multiple instances of Salesforce as well as other Knowledge and ticketing systems across your enterprise.

Need help?

Cadalys, Inc.

San Francisco, California, USA

Support Phone(833) 223-9278
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