Cadalys Concierge™

Concierge Gets Us Back to Work Fast

Concierge has given us insight and metrics we’ve never had access to before. Instead of trying to predict what employees want to know, we can see through Search terms and article interaction what they need, what’s missing, and how we can better serve them as an IT organization. We are creating just-in-time content that helps get them back to work quickly.

Concierge Is Amazing!!!

Parsons just celebrated our 1 year anniversary with Concierge on Mar 15th and it's been quite a ride! Cadalys has been our valued strategic partner and Concierge has proven to be a key tool for the enterprise as we deliver Knowledge and self-service to our internal customers. We use Concierge today to serve up Knowledge articles from both our IT and People (Human Resources) organizations. It's easy to use search interface quickly brings back relevant articles in seconds, allowing for a seamless self-service experience and more importantly, case deflection. Without Concierge, our 3 service desks would be drowning in cases especially in these uncertain times. The support is also top-notch with white glove service. As Concierge thrives, so does Parsons!

You need this app

This app allows my team to quickly search through articles and the results are personalized based on the user. It saves my team a lot of time and energy that can be used on higher-level tasks. Also, the ticketing system is seamlessly integrated with Chatter so everyone has visibility to its current status. Highly recommend!

This is the future

Being able to have every answer at the tip of your fingers has been essential to empower our employees and also drive productivity. Less time searching for answers, more time doing meaningful work!

This Is The Future of Help Centers

Cadalys Concierge combines a fantastic user experience with powerful search and knowledge management capabilities to create a world-class help center. It’s a perfect example of the trends we are seeing across the technology landscape - increasing the simplicity for the user while simultaneously increasing the power, capabilities and benefits. The application helps support a strategy in which knowledge is a strategic asset to a company. Powerful metrics provide real-time insight into stale content, topics with not enough content as well as topics with too much content. The multilingual capabilities will please global organizations. The ticketing features in Concierge are easy to use – when users need help the last thing they want to do is fill out a huge form, or jump through hoops looking for an update. Concierge also handles special sensitivities surrounding HR-related cases. The benefits of an ever-evolving knowledge base, combined with an easy-to-use ticketing system, will enable organizations to obtain superior results, reduce costs and improve efficiency.

Like Google for the Enterprise

Such a fantastic app! Incredible Help Center. Very often, people don't know where to go in an intranet/extranet to find the information that they need. Concierge solves that with a single straightforward search tool. It makes it so easy for people to get the information that they need, and the process of creating a case/support request is straightforward and intuitive.

At last! Concierge is available for Customers (and it's even better)

Everyone loves a "Google-like" interface when looking for answers, but what happens when Google can't find an answer you need? That's where Concierge shines with a blend of high tech & high touch. For years, Salesforce has been using Concierge internally as a one-stop-shop for employees to find answers for IT, HR, and similar topics. And, if you can't find the right answer, Concierge is tied into a context-sensitive ticketing system to create a Service Case. Pretty slick. Cadalys Concierge now offers this capability to customers, and ups the ante by providing a framework to search & access knowledge content from a number of different repositories, while providing embedded analytics that identify old or stale content. Whether integrated with Salesforce Service Cloud or another ticketing system, Concierge offers closed-loop issue resolution in an elegant, user-friendly package that's a snap to use.