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CommentBox
Enhanced case comment features for service agents
- Business Need
- Productivity
- Requires
- Sales Cloud
- Compatible With
- Sales Cloud
CommentBox includes a wealth of features to improve the service agent experience. Add CC & BCC email addresses in case comments. Add attachments & Save time by selecting comment content from email templates. Auto-insert case emails as comments and more!
Highlights
Include additional emails, such as "To" "CC" and "BCC" in case comments and get notified of new comments when working in a lightning console
Auto-insert emails on cases as case comments Attach files to case comments and send as emails to customers
Use email templates to streamline and quicken agent responses CommentBox features are now at parity and beyond, with out-of-the-box functionality!
Provider Details
Salesforce Labs
San Francisco, CA, USA
Founded
1999
Salesforce Labs is a program that lets salesforce.com engineers, professional services staff & other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official salesforce.com products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - salesforce.com support is not available for these applications. Questions? Please visit https://success.salesforce.com/answers.
Pricing Details
Free
You can fully use this solution without payment.