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CommentBox

By Salesforce Labs

Enhanced case comment features for service agents

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Free  

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Business Need
Productivity
Requires
Sales Cloud
Compatible With
Sales Cloud

CommentBox includes a wealth of features to improve the service agent experience. Add CC & BCC email addresses in case comments. Add attachments & Save time by selecting comment content from email templates. Auto-insert case emails as comments and more!

  • Demo and Features

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer

App Details

Version
CommentBox/Winter '18 2.0.0
Listed On
09/04/2017
Latest Release
04/28/2023
Supported Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 2
App Builder: 2
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AgentExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.0.0
Last Reviewed Date
The most recent date that this solution underwent the AgentExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/03/2017

Additional Details

CommentBox has been designed to enhance the service agent user experience. Agents are able to add additional "To" addresses as well as include CC and BCC addresses in their Case Comment correspondence. A checkbox provides the ability for agents to save internal comments to their peers, or send public messages to clients. Include all case followers in emails at the click of a button & drag and drop files into CommentBox to include in comments. A log of recipients is kept in the case comment header. Drop down menus provide access to plain text email templates to aid agents with responses. Currently, merge fields and HTML/Visualforce email templates are not supported. Within any customisable lightning console, admins can include the CommentBoxUtility component, allowing users to get notified as soon as a new comment lands on one of their cases. Inbound and outbound emails from cases are included in case comments, reducing the need to copy and paste the communication HOW TO INSTALL The setup of CommentBox is quick and easy - see the install guide below! SUPPORT CommentBox has been designed and developed by Michael Holt. Seek his support on twitter: @SFMichaelHolt

Need help?

Salesforce Labs

San Francisco, CA, USA

Support Phone@SFMichaelHolt
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