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CommentBox

Enhanced case comment features for service agents

Overview

CommentBox includes a wealth of features to improve the service agent experience. Add CC & BCC email addresses in case comments. Add attachments & Save time by selecting comment content from email templates. Auto-insert case emails as comments and more!

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  • Include additional emails, such as "To" "CC" and "BCC" in case comments and get notified of new comments when working in a lightning console

  • Auto-insert emails on cases as case comments Attach files to case comments and send as emails to customers

  • Use email templates to streamline and quicken agent responses CommentBox features are now at parity and beyond, with out-of-the-box functionality!

CommentBox has been designed to enhance the service agent user experience. Agents are able to add additional "To" addresses as well as include CC and BCC addresses in their Case Comment correspondence. A checkbox provides the ability for agents to save internal comments to their peers, or send public messages to clients. Include all case followers in emails at the click of a button & drag and drop files into CommentBox to include in comments. A log of recipients is kept in the case comment header. Drop down menus provide access to plain text email templates to aid agents with responses. Currently, merge fields and HTML/Visualforce email templates are not supported. Within any customisable lightning console, admins can include the CommentBoxUtility component, allowing users to get notified as soon as a new comment lands on one of their cases. Inbound and outbound emails from cases are included in case comments, reducing the need to copy and paste the communication HOW TO INSTALL The setup of CommentBox is quick and easy - see the install guide below! SUPPORT CommentBox has been designed and developed by Michael Holt. Seek his support on twitter: @SFMichaelHolt

Categories

Business Needs
Productivity
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Native App
No Limits
Lightning Ready
Managed Package

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