Urban-Hawks

A Valuable tool in the field of servicing

As a Technical Support engineer in Bangladesh, I have found Urban Hawks very valuable when it comes to collaborating with the customers for the problems they are facing. The interface is so useful that anyone living in different places can communicate on the platform while facing any kind of issues sorting out any service problems. It has helped me improve the efficiency of work and it saves a lot of time. I would recommend it to any Technical Service Engineer in a difficult environment; it will help them to save their time and perform efficiently.

Highly Recommend

Looking after huge number of Islands in Maldives, Urban-Hawks is now a one point solution for all our after sales related activities. This software, has allowed us to track everything including our team performance, individual performance, customer satisfaction level at any point of time. All our documents are now in digital format and everyone can view information related to any machine with its history from the date of installation. Our Customer have easy access to information related to their assets, this has been great for communication and customer satisfaction. Thank you Urban-Hawks you’ve allowed me to enhance my performance.

At last we found a great App!!!!

Urban Hawks are Great solution for managing all sites managing using case, work order, information, groups and etc. case and work order part best for me easy to manage and track site work with minimum documents handling. That helps for monitor history reports and everything automate, clients also happy about share document with email (work order) and our system Standard (case id, work order id). The Urban Hawks group has also helped in improving knowledge and skills sharing information on that group what are facing problem and solution for issues. At last this is a great tool for sites service manage, reducing time waste file maintain every time centralized and well-organized. For an ex: any client request their previous service report details that I have to check service report files one by one then after maker reports. This is excelled, I have to search account and find all cases under that account.

Great Choice of Giving Customer Support, Awesome App.

As a user of Urban Hawks, this software provides us with flawless field and service management. we only need to login to the service portal and need to fill up a few points and just send it.It simply reaches out to the highest authority, concerned engineer and also the nearest field engineer in the form of a case.It not only helps us to reduce our service turnaround time and increase efficiency too,but also reduces the costs otherwise incurred for every service.Having been integrated to the Salesforce platform,it provides us a world class security to both the user and the customer. Being a cloud based application it is accessible live from anywhere and anytime. The field technicians find it extremely easy and convenient to access all the information about their daily jobs right from their hand held devices, saving a whole lot of time. End result is,a much enhanced and efficient service to our customers. The dashboards and KPI’s help us to keep improving by work on our weaknesses , thereby, ensuring we always live up to the expectations of our customers with best support services.Its also helps our sales team too in there sales meetings. Because now a days all the prospective customer wants to know the standard or efficiency of after sales support.

Awesome customer support Platform.

It is very user friendly platform which is ease to manage the clients data and is powerful tools to run reports, and search for info and managing (accounts, leads, contacts, contracts, activity,assets, etc..).This allows field technician to access all the necessary information about the client/site easily about a job from their device from anywhere, in other hand it helps to assign task to regional and web based engineer and it helps to quick and reduce fuel cost/service time and improving the overall efficiency.

Great scheduling and dispatching App

Main goal of after sales team in any company is to achieve 100 % customer satisfaction. First and foremost customer looks for an immediate assistance, response time can be minimized with this software.As a service provider we need to know complete history of any equipment/ service with all data at any time.All the documents related to service can be stored in digital formats. Paperless solution.With the possibility of spare inventory , engineer can easily commit the resolution time with the customer.Team leaders can able to store the fast moving spare parts. Hence, resolution time can be minimized.It is cost effective because, by the geofencing nearest engineer will be assigned to his nearest site. Increase in after sales business: 80% of customers are ready to pay immediately for a superior experience.Effective Team Management and Tacking of engineer efficiency is possible.I highly recommend this software to all the companies who are looking to increase their Service levels. Any company that prides itself in the quality of its after sales service should choose Urban-Hawks. Urban-Hawks helped us achieve our customer satisfaction goals, for us looking after our customers is the bedrock of our growth

Exceptional Technical Support

Urban hawks is a platform to manage all the customer related data . It has so many features like asset management and tracking , work order management, scheduling, dispatching and much more. By using urban hawks we can easily and effectively manage assets at a customer service place and complete view all coverage with asset and customer history. Whenever we receive complaint from the customer we can assign the technician by creating work order and easily track the entire job. By using urban hawks we can improve scheduling based on the engineer location and skills. It is a great program after using it I highly recommend it especially for any service oriented company .

Excellent cloud based platform..

Urban Hawks is a great tool in managing clienteles and candidates. It is great in terms of managing client and candidate relationship. We really enjoy how customizable Urban Hawks is. It presents us with powerful tools to run reports, create tasks, and search for info (accounts, contacts, etc..). From a user perspective it's very easy to get granular with data you are trying to explore and present it in a number of ways. It keeps good track of our candidates and clients discussions over a period of time which helps us get back from where the last conversation had ended and offers transparency as to what we can do to improve our processes and learn to succeed to higher degrees and frequencies.

Exceptional Customer Service

We are using Urban-Hawks for after sales service team for Geospa with team of 60+ field service technicians. Back office support team are also using it to support field service operations. This unifies us into one system where a customer can smoothly log the complain /service call. Complain can be easily assign to technician, while creating the case /work order. Entire activities can be easily track able by Sr. technician/ all team. while in the process all data will be saving in the cloud. The technician can then close the work order / Close case and report back into the system the results of the service call.We can even upload the documents like Comprehensive Maintenance Contract / Service Contract, important services reports.