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Charket - For Better Understanding Your WeChat Customers

By Charket

Social CRM Made Easy with Charket

Starting at $4,000   USD/5 licenses/month
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Business Need
Chat & Web Conferencing
Requires
Sales Cloud
Service Cloud

Charket connects WeChat OA and mini program into Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Pardot and Community Cloud. By using Charket, you can promote your branding, close deals and support your customers from within Salesforce.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Additional Requirements
* Salesforce Sales Cloud or Service Cloud licenses.

App Details

Version
Charket/May 2026 - v5.15 5.15.4
Listed On
09/15/2016
Latest Release
05/28/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 57
Custom Tabs: 15
Custom Apps: 2
Lightning Components
Global: 6
App Builder: 2
Community Builder: 1
Languages
English
Simplified Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
5.2.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
12/31/2024

Additional Details

Charket supports Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Pardot and Community Cloud. By using Charket, you can: • manage your online and offline marketing events. • use WeChat QR codes to enable interactions with WeChat users. • create H5 forms to collect WeChat user contact information and link WeChat users with Salesforce leads and contacts. • schedule and track sales activities and close deals using Charket mobile app. • add WeChat Live Chat to Service Lightning Console. • implement field service to support customers onsite. • collect payments from WeChat customers. • utilize Charket chatbot to offer WeChat customers instant support and reduce customer support cost. • enable SSO to allow WeChat customers to access your customer community from within their WeChat. * WeChat is a trademark of Tencent.

Need help?

Charket

San Mateo, US

Support Phone+1 (408) 677-2288
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