AlphaSys

Partnering with AlphaSys for our transition to Salesforce Nonprofit Cloud (NPC) has been a transformative experience for Relationships Australia South Australia (RASA). Implementing a system as complex as this, which manages intricate family law services and multi-funder programs which required more than just technical coding, it required a partner who truly understood the nonprofit landscape. What sets AlphaSys apart is their disciplined adherence to the Salesforce standard data model. They don't just build what you ask for in the moment, they build what you need to remain scalable and sustainable in the long term. They have been instrumental in helping us find the 'sweet spot' between out-of-the-box functionality and the custom user experiences our frontline staff require. Their team is transparent, highly skilled in Nonprofit Cloud architecture, and most importantly they act as a true extension of our own technology department. If you are looking for an implementation partner that prioritises client outcomes, data integrity and long-term system health over quick fixes, we highly recommend AlphaSys.

Alphasys have been an exceptional partner. They have ensured that they truly understand our business and it’s needs before approaching any piece of work and have consistently delivered quality outcomes.

The AlphaSys team were all a real pleasure to work with. Sensible and alternative solutions were provided based on the requirements, but at the same time they pushed back when a request didn't fit with the overall solution. The pace they worked at and the efficiency of the work provided was second to none and always with a smile. The team built a great relationship with the Counsellors and their hard work has been reflected in a successful go-live.

AlphaSys is committed to getting the 'right' outcomes for your NFP business. Engagements with the solution architects produce good outcomes and their team of passionate developers and Ops team are there to help you along the way. The only thing I can say is that having someone in house to advocate for the types of solutions and the way that requirements are understood can help make the most of the vendor time - but that is true with any implementation partner.

Alphasys were most helpful in scoping out our project and processes. They had excellent insights inro how best to utilise Salesforce for our needs, and then worked closely with us to ensure a seamless integration with our other platforms.

Alphasys

We looked at different platforms and realised that Salesforce with the Natterbox plug-in did 90% of what we needed straight out of the box, with minimal requirements for customisation. It just WORKED and it was up and running in under six weeks, providing a depth of data and insights that will help us plan for the future of the service. What we’ve had delivered is exceptional. It has exceeded our expectations. The dashboards are brilliant – they allow us to prove the value of the service by demonstrating the difference we are making – the number of people we talk to each day and how the delivery of personalised care can improve their wellbeing. The AlphaSys solution is helping us to improve outcomes and quality of life for many of our clients, harnessing sophisticated technology to enhance community outcomes.

AlphaSys have been an outstanding partner. We wanted to work with a consultant who could utilise their experience with both Salesforce and the NFP sector to add value to our process and implementation. Being a small organisation we need a high trust partner to lower our risk. Both ourselves and AlphaSys worked well together as a team. Was it challenging and overwhelming at time - Yes! Was it worthwhile - Yes! We have been delighted and look forward to working with AlphaSys as we continue the Salesforce journey.

Alphays have been significant partners in helping Watoto Australia transition to Salesforce from another CRM. The Alphasys team have been always been attentive to our needs as a non-profit organisation and have been instrumental on filling in gaps that we've had in our team. Alphasys have taken the time to thoroughly understand our needs and continue to provide us with the support and expertise needed to deliver solutions in the changing environment.

Project Review

Alphays have been significant partners in helping Watoto Australia transition to Salesforce from another CRM. The Alphasys team have been always been attentive to our needs as a non-profit organisation and have been instrumental on filling in gaps that we've had in our team. Alphasys have taken the time to thoroughly understand our needs and continue to provide us with the support and expertise needed to deliver solutions in the changing environment.

Alphasys start by understanding your business, then your problem/opportunity and only then do they talk about technology. Then at all times throughout they work hard to ensure you are involved, make informed decisions, and can realise a business benefit. The staff are all committed to your success. A very successful project, largely because of our partner, Alphasys.