TTMS

We chose this partner for two areas we wanted to improve – managing offers and collecting customer service information in one place. The partner's openness and their presentation of the system's capabilities according to our initial guidelines during the second meeting were the reasons for choosing this partner. As part of the implementation, we launched two products: Sales Cloud and Service Cloud. Thanks to this implementation, we now have an easy, transparent, and accessible registry of offers and service requests for everyone. We have reduced response times and increased information availability by storing it in one place.

good, partnering to success

I'm delighted to share my outstanding experience with Salesforce and its transformative impact on our Patient Support Program (PSP) in the APAC region. Salesforce has proven to be an invaluable tool in efficiently managing our delivery operations.

The Salesforce development team consistently met milestones and ensured that our project progressed smoothly

knowledgeable team, prompt responsiveness, personalized approach, and dedication to customer satisfaction

Thh team displayed an impressive depth of knowledge and expertise in their field. They quickly identified the root causes of our issues and proposed effective solutions that were both innovative and practical

Cooperation with the right company, especially when introducing a CRM system in a mature organization that has been operating on the market for many years, is crucial. TTMS showed a very good understanding of the specifics of our industry and commitment. This resulted in the implementation of the solution in the shape we expected and within the allotted, very demanding time.

The platform's user interface is clean, modern, and highly intuitive. Salesforce's automation capabilities are exceptional. The platform offers robust automation tools, such as workflow rules, process builder, and Flow, empowering users to automate repetitive tasks and create efficient workflows. This has significantly improved our productivity and eliminated manual errors.

Great implementation of Salesforce, this has given the whole business team a tremendous opportunity to work faster and more organized. Great engagement and keep up the good work going.

The project was demanding and whereas some parts of the implementation went flawlessly, some yielded much more challenges. Eventually all the issues were resolved, and we are benefiting from more structured processes, reports and other features that Salesforce provides.