Blackthorn Payments - Credit Card Processing, ACH, Subscriptions, FSL

Great support during implementation

It was a great solution for our Subscription Payments need. The support team was on top of it when we found roadblocks.

Great Customer support

Even though our issue took over a week to solve, customer service did not give up and keep trying until my issue was solved. Availability to meet with them when needed and how easy it was to set that up was great. They even sent recorded videos of what needed to be done and that made it easier to get things done and moving. They also have step by step documentation that can be followed to get things done and to learn new things that we want to do. I am impressed with the service. The only thing that I was a bit disappointed in was that I told them about my ultimate goal in what I was doing and since that was not part of my original ask, they did not seem as eager to help. I will be putting in a different ticket for that. Which in fairness is fine. Everyone had their expertise but I feel that it would have been nice for them to push me in the right direction to help with that.

Great Product - Excellent Customer Service and Support

Utilizing Blackthorn Payments in our new Salesforce Education Cloud Student Application Fee process and it's highly configurable and seamlessly integrates with our institution payment gateway. Highly recommend this application, high quality, and flexible adapting to our campus needs.

Useful app and wonderful support

Blackthorn Payments makes it simple for nonprofits to collect payments and automate invoicing. It’s easy to set up and offers great customization options. The support team is always friendly and responsive, and the documentation and technical resources are thorough and helpful.

Great product, event better customer service

Needing to customize my application and running into an issue, the Blackthorn support team was so patient in understanding my customizations and thinking through the best way to solve the issue. They were so diligent and kind in their response. Have never had an unpleasant experience. Highly recommend!

Easy to use, great support

Blackthorn is super is easy to use, and very straightforward. I needed to refund a few payments for a client, but for some reason I received an error. I reached out to their support they were quick, thorough and explained what took place, which was actually an oversight on my end. Thank you! :)

Great Customer Support

Customer support handled our issues very quickly. :)

Great product with better support

They have a thorough solution if looking to improve your payment processing inside of Salesforce. Fantastic support as well!

Blackthorn Support is Incredible

This app allows my current company to streamline immediate payments for potential clients. When a system-wide error occurred, their support team took immediate action and responded to my ticket within a matter of hours. Their customer support team went above and beyond to troubleshoot with me, even offering up live 'office hours' via Zoom for additional help. The issue was resolved in a business day and allowed our company to continue utilizing their pay services.

End-to-end event sales and payments process.

Our old event management tools had reached end of life and we needed a new solution to suit our sports industry business. We were already an existing Stripe customer and after an extensive search we decided on Salesforce with Blackthorn Events and Payments. We could not be happier with our new platform and the support from the Blackthorn team.