Customer Feedback Surveys for Social Customer Service & LiveMessage - Salesforce Labs - AppExchange
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Customer Feedback Surveys for Social Customer Service & LiveMessage

Free

Rating

(10)

Listed On

12/20/2016

Latest Release

5/7/2020

Collect feedback from customers on Twitter, Facebook, and SMS

This add-on to Service Cloud's Social Customer Service and LiveMessage features to send CSAT or NPS surveys to users after you've resolved their cases. Surveys are delivered as private messages, and responses come straight back to Salesforce.

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