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Customer Feedback Surveys for Social Customer Service & LiveMessage

Collect feedback from customers on Twitter, Facebook, and SMS

Free  

Never requires payment

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Business Need
Customer Service

This add-on to Service Cloud's Social Customer Service and LiveMessage features to send CSAT or NPS surveys to users after you've resolved their cases. Surveys are delivered as private messages, and responses come straight back to Salesforce.

Compatibility

Salesforce Editions
Enterprise
Unlimited
Additional Requirements
Social Customer Service must also be activated and in use for at least one Twitter handle or Facebook page to make use of this package.

App Details

Version
Feedback Surveys for Social Customer Service/Spring 2020 2.3.0
Listed On
12/20/2016
Latest Release
01/09/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 10
Custom Tabs: 4
Custom Apps: 1
Lightning Components
Global: 3
App Builder: 2
Community Builder: 0
Languages
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.3.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
12/07/2016

Additional Details

Twitter, Facebook, and SMS Customer Feedback helps gather customer feedback at the end of a customer service interaction. This app allows social care teams to track key metrics like Net Promoter Scores and Customer Satisfaction Ratings right in Salesforce. After their case has been closed, customers receive an attractive survey card as a Direct Message on Twitter, a private Inbox message on Facebook, or a direct SMS. These surveys are are quick and easy to complete, which drives high response rates. As this feature is an add-on to Service Cloud's existing Social Customer Service and LiveMessage features, you should already be using the either the free Social Customer Service starter pack, included with Service Cloud, the regular Social Customer Service with a connected Social Studio account, or LiveMessage for SMS before you attempt to use this app. Learn more here: https://sfdc.co/socialservice. Also, to get the most out of Customer Feedback on Twitter, please ensure you have activated the 'Allow anyone to DM me' feature or your Twitter handle. This is located under Security & Privacy in the Account Settings section on Twitter.

Need help?

Salesforce Labs

San Francisco, CA, USA

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