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Customer Feedback Surveys for Social Customer Service & LiveMessage
Collect feedback from customers on Twitter, Facebook, and SMS
- Business Need
- Customer Service
This add-on to Service Cloud's Social Customer Service and LiveMessage features to send CSAT or NPS surveys to users after you've resolved their cases. Surveys are delivered as private messages, and responses come straight back to Salesforce.
Highlights
Integrates fully with Service Cloud's Social Customer Service and LiveMessage features
Offers both an automated job and a quick action so you can send surveys according to your business's conditions
Includes a sample dashboard for immediate reporting on survey activity
Provider Details
Salesforce Labs
San Francisco, CA, USA
Founded
1999
Salesforce Labs is a program that lets salesforce.com engineers, professional services staff & other employees share AppExchange apps they've created with the customer community. Inspired by employees' work with customers of all sizes and industries, these apps range from simple utilities to entire vertical solutions. Salesforce Labs apps are free to use, but are not official salesforce.com products, and should be considered community projects - these apps are not officially tested or documented. For help on any Salesforce Labs app please consult the Salesforce message boards - salesforce.com support is not available for these applications. Questions? Please visit https://success.salesforce.com/answers.
Pricing Details
Free
You can fully use this solution without payment.