Customer Feedback Surveys for Social Customer Service & LiveMessage

The surveys not working after Spring '23

Hello, The app has been working great & serving the purpose except for Facebook. We are having an issue after the spring 23 where by the surveys are no longer working. We approached the salesforce support & also asked a question on the commuinty : https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000JgJzqSAF If you can please look into it thanks!

Error:Exception when trying to whitelist the app domain for the Facebook page. Make sure to have the

Exception when trying to whitelist the app domain for the Facebook page. Make sure to have the 'Administrator' role for the page being validated. While trying to validate Facebook account from Digital Sandbox org, we are facing this issue. Could you help us to get rid of this.

Error: Social Post not found.

I am receiving the error " Error: Social Post not found". When looking at the related list I am seeing that there a social post associated to the case but in the "Feedback" tab it shows that error message.

Error:There was a problem creating the feedback sent to twitter/facebook. Error. 400

I installed the app from appexchange "Social Customer Feedback Surveys". I'm already done with the configurations by following the configuration guide provided. However, when I do a test, there was an error that comes up when I click the "Send Survey" button. The error says "Error:There was a problem creating the feedback sent to twitter/facebook. Error. 400" How can I resolve this issue ? Thanks, Huong Tran

Great work by Alexis & team

used it almost 3 years ago and can say this came as a resue then social customer service was launched to take customer feedback from social channels (twitter etc.) Kudos!

visual box for the user to select a service score

Hello. Every time I send a survey to twitter, only one phrase recorded in the settings is sent. Some examples that show that it is possible to send a visual box for the user to select a service score. However, I am not able to make this visual box. Is there any configuration for this? Can you help me please? Thank you

Apex errors on Feedback Surveys for SCS and LM

We've installed an apex for a survey on Twitter. Currently, we're facing an issue that not all cases from Twitter are sending a survey after the case is closed. Even after the case is closed, the survey was not sent. Survey Error after sent: - Error sending survey. The User has no permissions to access the fields: Key-Value, Custom Metadata Record ID Line number: 148 - Error sending survey. Twitter has reported an error (code 429): Rate limit exceeded - Error detected sending Twitter/Facebook/SMS survey

Not Bulkified

This app is working good for all scenarios but for scheduling CSAT for huge number of cases then it fails. While scheduling CSAT for huge number of cases then it is giving error "No time slot for schedule CSAT,this will send immediately " . The reason I found for this while scheduling CSAT for bulk cases it is hitting limit of apex scheduler . Could you please make changes in the next version so that it will for for bulk cases also?

Works very well

Works very well for us! Does anyone know if we can also add our own CSAT questions?

Twitter feedback not captured

I have installed the app in sandbox. When the case is closed, the survey goes out to the twitter as DM. But when the twitter user responds to the survey, it is not captured in salesforce. What is the reason for this and how can it be resolved.