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Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
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Customer Feedback Surveys for Social Customer Service & LiveMessage
Collect feedback from customers on Twitter, Facebook, and SMS
- Business Need
- Customer Service
This add-on to Service Cloud's Social Customer Service and LiveMessage features to send CSAT or NPS surveys to users after you've resolved their cases. Surveys are delivered as private messages, and responses come straight back to Salesforce.