Existing Cases

So this doesn't work for existing cases? Just cases moving forward after installation?

Status Time (in days, hrs, mins, secs)

getting no results when changing status. It just displays 0. Does if have something to do with the business hours?

I think it's also worth nothing I have not tried to create it within Business hours. Do Business hours have impact on populating these?

Caused Web to Case Failure

After installation received this error: Error Occurred: This error occurred when the flow tried to create records: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY: CaseStatusChangeTrigger: execution of AfterInsert caused by: System.DmlException: Insufficient permissions to create Case Status Change Class . Attempted to grant rights to the Case Status change trigger to the Guest User for the site and read write access on the Case Status change object but this did not work. Not sure what to do.

Rollup summary not adding up to total Business Hours Age

The app seems to work very well for the most part. What I'm trying to achieve is, is a field on the Case object to show the total amount of hours (within business hours) that a case has been opened, so I tried creating a rollup summary that tallies the total Status Time for all statuses (except Closed/Completed). However, it's not adding up to the actual Business Hours Age report "field" (it's about half of what it should be, which is weird). The other downside to this app is not being able to backfill data for existing cases.

I see why now. Let's say the Case is in "In Progress". Time in status doesn't update until AFTER its status is changed. So, it'll show "behind" on time until the status is flipped.

Need Help- Test Classes are failing

I added the app for All Users option to test the solution. The test class keeps failing. validations are failing in sandboxes and Prod Org's , Can you please help?

I need help - The test class keeps failing!!!

I added the app for admins only options to test the solution. The test class keeps failing. Can you help?

Working as Expected

I created new report type with cases and case age status custom object, it is working as expected

Needs to be updated

When working it's a quality product, dashboard are nice; needs to be updated to reflect Salesforce guest user security policies As it is, it can't be used in any environments where guest profile users are creating Cases, since as of 2022, Edit access to custom objects (i.e. Case Status Change) can no longer be granted to guest profiles.

The case status change records are being created twice

The case status change records are being created twice whenever there is a status change. I don't know why it is creating twice each time. somebody please let me know

its not capturing the "Assigned" status when case accepted through accept button

Hi I have case statuses "Unassigned", "Assigned" "in progress" and "Closed" When case is accepted through OOB Accept button on the record. status changes to Assigned. When this status is changed from unassigned to assigned, the app is not working, its not creating another status change record. for all other remaining statuses its working properly. Please let me know the solution for this issue. Thanks.

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Case Age and Status Changes in Business Hours

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