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Vocalabs Phone Surveys using Live Interviewers
The Customer's Voice IS The Voice of the Customer
- Business Need
- Customer Service
- Compatible With
- Marketing Cloud Engagement
For rich customer feedback, nothing beats a real conversation with a real person. Vocalabs gives you the ability to include live telephone interviews in Marketing Cloud. We handle the whole interview process start to finish, on demand, in real time.
Highlights
On-demand customer interviews, triggered by any point in a Marketing Cloud journey. No minimums, no scheduling, and no hassle. Interviews can be conducted within minutes of a trigger.
Coded customer responses from completed interviews are pushed back to Marketing Cloud, and viewable through our own survey reporting platform. All interviews include a full-length audio recording.
Our services include script and process design, survey execution, reporting, and analysis. We make it easy to add the human touch to Marketing Cloud!
Provider Details
Pricing Details
Pricing is based on the number of interviews completed and the interview length; 3-minute interview is $15; volume discounts are available. One-time setup and survey design fee of $1,000 required. Contact us for complete pricing details.
Default Plan
$15 USD/Completed Interview/one-time payment