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Vocalabs Phone Surveys using Live Interviewers

By Vocal Laboratories Inc.

The Customer's Voice IS The Voice of the Customer

No Ratings
Starting at $15   USD/Completed Interview/one-time payment
Business Need
Customer Service
Compatible With
Marketing Cloud Engagement

For rich customer feedback, nothing beats a real conversation with a real person. Vocalabs gives you the ability to include live telephone interviews in Marketing Cloud. We handle the whole interview process start to finish, on demand, in real time.

  • A professional interviewer calls your customer

Compatibility

Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Marketing Cloud Engagement
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Additional Requirements
Works with Salesforce Marketing Cloud

App Details

Listed On
05/02/2017
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/01/2017

Additional Details

Online surveys are good for a lot of things, but sometimes you need more. Live telephone interviews have a higher response rate, collect more in-depth feedback, and give customers the human touch you can't get from an automated survey. Leveraging our experience of developing and executing high-touch real-time customer feedback processes since 2001, Vocalabs has made it simple to include telephone interviews in Marketing Cloud. Just drag-and-drop the phone interview into any point along the customer journey. That's it, we do all the rest. We provide survey and script design, on-demand telephone interviews, and full data integration with Marketing Cloud. All interviews are recorded for your review, and we can provide analysis and recommendations if required. There are no minimums, and you can turn interviews on and off whenever you need.

Need help?

Vocal Laboratories Inc.

Support Phone952-941-6580
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