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Vocalabs Phone Surveys using Live Interviewers

The Customer's Voice IS The Voice of the Customer

Overview

For rich customer feedback, nothing beats a real conversation with a real person. Vocalabs gives you the ability to include live telephone interviews in Marketing Cloud. We handle the whole interview process start to finish, on demand, in real time.

See How Vocalabs Phone Surveys using Live Interviewers Works

On-demand customer interviews, triggered by any point in a Marketing Cloud journey. No minimums, no scheduling, and no hassle. Interviews can be conducted within minutes of a trigger.
Coded customer responses from completed interviews are pushed back to Marketing Cloud, and viewable through our own survey reporting platform. All interviews include a full-length audio recording.
Our services include script and process design, survey execution, reporting, and analysis. We make it easy to add the human touch to Marketing Cloud!

Online surveys are good for a lot of things, but sometimes you need more. Live telephone interviews have a higher response rate, collect more in-depth feedback, and give customers the human touch you can't get from an automated survey. Leveraging our experience of developing and executing high-touch real-time customer feedback processes since 2001, Vocalabs has made it simple to include telephone interviews in Marketing Cloud. Just drag-and-drop the phone interview into any point along the customer journey. That's it, we do all the rest. We provide survey and script design, on-demand telephone interviews, and full data integration with Marketing Cloud. All interviews are recorded for your review, and we can provide analysis and recommendations if required. There are no minimums, and you can turn interviews on and off whenever you need.