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Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support
Next Gen Visual Customer Engagement from Consumer to Compliance
- Industries
- Healthcare & Life SciencesFinancial Services
- Business Need
- Collaboration
Secure patented cobrowse, full desktop screenshare, video chat, live video share, & more on desktop & mobile. Enhance your brand's digital interactions. Boost agent outcomes & customer experience with hassle-free, no download visual engagement tools.
Highlights
Realtime - The industry's most secure cross-platform, patented cobrowsing solution. Interact in real time with your customers on any website, desktop, mobile device, or mobile app. We can do read-only, collaborative, & full desktop screenshare!
Relate SMS - Video chat or stream from mobile cam without any download. Text from within Salesforce, touch a link on mobile, & stream live. Just point a mobile device at the problem & solve! Annotate, send images, save in Salesforce, add guests, & more.
Request Live- Convergent video chat that does away with IVRs & repeated scripts. Pull any onscreen element & populate it in a call queue in your CRM. Inbound customers instantly connect through voice/video with agents. Can be launched by QR code or link!
Provider Details
Recursive Labs fixes the fatal flaw in remote sales/support - by increasing sales, improving customer satisfaction & lowering repeat caller rates with the most secure & versatile Visual Engagement Platform available. The Recursive Labs visual engagement platform offers a suite of tools that enable companies to remotely see, share, & show what they need to their customers as though they are in the same room. Integrating with Salesforce CRM & chat functions, this platform wraps a visual element around existing engagement & relationship tools. This customer engagement solution includes Realtime cobrowse & screenshare, Relate no-download video stack, Relate SMS mobile video streaming, Request Live smart routing for video & cobrowse, as well as Record archival & access. Built on a patented platform, Recursive Labs has created the most secure solution on the market. This enterprise-grade suite provides element level redaction, simple & interactive video, session archiving, & anywhere engagement. Create a truly omnichannel experience for your customers with engagement on any device connected to the Internet. Great for: Identity verification, text chat add-on, customer service
Pricing Details
You can use this limited solution for free, but must pay to increase usage, users, or features.
Please contact Recursive Labs to connect directly with an expert in order to learn more about specific pricing information.