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Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support
Next Gen Visual Customer Engagement from Consumer to Compliance
- Industries
- Healthcare & Life SciencesFinancial Services
- Business Need
- Collaboration
Secure patented cobrowse, full desktop screenshare, video chat, live video share, & more on desktop & mobile. Enhance your brand's digital interactions. Boost agent outcomes & customer experience with hassle-free, no download visual engagement tools.
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Expanded Digital Engagement with Customers
Recursive Labs Co-Browse solution has allowed us to reach our customers digitally when they need us most. In an instant, we can connect and identify customer issues resulting in a positive experience. As the world moves digital, this functionality is critical to our customer experience.
Awesome co-browse with great features!!!
Recursive Labs incredible Co-Browse technology has increased our Customers Satisfaction. We integrated the software into Salesforce Service Cloud and it allows our support agents to quickly and effective help users while staying in the console view. We can also report on the metrics of each session. One of the coolest features is the ability to share documents via the screen share. We are very pleased with the product and recommend that if you are looking for a Co-Browse tool to look no further.
Secure co-browse AND interactive video
Recursive Labs has more than a co-browse tool. Our agents use Realtime often and Recursive Labs has proven they are a complete platform! Their Replay tool allows us to record interactive instructional videos with no downloads or post production - in a file size so small that it's hard to believe. We utilize every aspect of the security features and platform, and it's been an amazing tool to help us improve emotional connections with our customers, as well as increase satisfaction ratings!