FinDock - Payment Engine for Salesforce: Processing, Recovery, Reconciliation

Versatile solution and excellent customer service

We depend on FinDock for handling incoming donations as well as executing a substantial recurring SEPA Direct Debit process. Needless to say, these things need to go smoothly. And FinDock does not disappoint. The solution is versatile, with out-of-the-box connectors for a variety of sources and processors. It also offers strong integration with a range of payment service providers to ensure real-time processing. Customer service is responsive and knowledgeable as well. All in all, a well-deserved five-star review.

Thank you!

As an implementation partner, we've worked with FinDock across a variety of Salesforce projects, and it has consistently proven to be a reliable and flexible payment solution. The platform handles complex payment processes exceptionally well while reducing manual effort for our clients, making implementations smoother and more scalable. What really sets FinDock apart is the team behind the product. The support team is knowledgeable, responsive, and genuinely invested in helping partners succeed. Whether it's resolving technical questions, discussing implementation best practices, or navigating unique client requirements, they consistently go above and beyond to provide practical, well-considered solutions. The regular product enhancements and new features demonstrate FinDock's ongoing commitment to innovation, giving us confidence that we're implementing a solution that continues to evolve alongside our clients' needs. It's been a pleasure partnering with the FinDock team, and we look forward to many more successful implementations together.

A flawless solution

We're more than happy with FinDock. A great app and support. Looking forward in working together in the future too.

Great product and outstanding support

FinDock is a strong and reliable solution for managing payments in Salesforce. It offers a lot of flexibility, supports many use cases, and helps reduce manual work. What I particularly appreciate is that it is a mature product and that the support team is very knowledgeable and helpful when needed.

A fantastic product and team

Having worked with FinDock on a number of implementations, it has been a great experience working with this fantastic product and team. The product is brilliant in a number of ways, especially FinDock's ability to really streamline the whole direct debit and Gift Aid claims process. The regular releases and new functionality are always exciting. The FinDock team is always very responsive, supportive and knowledgeable, which is much appreciated considering the varying requirements and challenges that can come up in different implementations. A special thankyou to Chris Boxall and Özgür Kanberoğlu, who I have worked very closely with and time and again have gone above and beyond to answer questions and provide support.

Amazing support and product

We have been so impressed with the Findock product and their amazing support team. They are extremely helpful with providing solutions and really go above and beyond to make sure we get the support we need! It’s been a very good experience working with Chris and everyone on the support team, and has really increased our confidence and expertise with our payments infrastructure.

Excellent service and support

We’ve been working with FinDock for over three years, and it has truly transformed our processes while providing a consistently supportive experience. From onboarding through to ongoing support, the FinDock team has been excellent—knowledgeable, responsive, and always helpful. The benefits are clear, from reliable, streamlined processes to a straightforward Gift Aid claims journey. Guided Matching, in particular, is a brilliantly designed feature that adds real value. I would highly recommend FinDock.

Excellent support!

We’ve had a great experience working with the FinDock team. FinDock has always been extremely knowledgeable and very responsive whenever we needed support. Their guidance has made a real difference, and we’ve felt consistently supported throughout our setup and ongoing use. The team takes the time to understand our needs, explain things clearly, and help us find the right solutions. Overall, it’s been a smooth, positive experience from start to finish.

Very impressed

We’ve had a great experience working with FinDock. The team are highly skilled and knowledgeable and their support has been invaluable throughout our Salesforce implementation. As the project progressed, their responsiveness and expertise became increasingly important and helped us navigate some key challenges. Choosing FinDock has proven to be an excellent decision.

Findock services excellent and support is above and beyond

Findock have consistently and diligently provided amazing support both during the initial implementation of our finance processes within our Salesforce platform and subsequently for any issues observed in the live environment. Findock's live services are mainly stable, performant and enables our organisation to achieve our financial goals. We value our ISV relationship with Findock, their IT support is always responsive and informative to respond to any issue and our customer success manager Chris has always been extremely helpful and always available for any query or service review. We have seen Findock go above and beyond with their efforts to support us and provide technical expertise with platform issues whilst setting up Apple Pay and Google Pay functionality, engaging with our payment gateway provider to understand changes around integration requirements and more recently proactively engaged their product team to support with investigations and mitigation actions around attempted bot driven card test attacks of our online journeys.