Lava Protocols - Award Winning Partner Cross-border World Class CRM

Flexible & Creative

InvestKL has been using Sales Force since its early days of establishment. We have had 3 rounds of upgrades via their partner Lava Protocol in Malaysia. The experience has been phenomenal. The level of trust built over the years has made it easy for us to work through the relationship in building a customizable system that suits our needs. From the business analysts to the developer, the upgrading works have been smooth and the cost/delivery timeline is kept as per the estimation and target. The business analysts are creative in sharing their experience in solving our business issues and offering solutions that are suitable to our needs.

Integration Project Between MAB and Lava Protocols Sdn Bhd

Experience team and able to deliver the expected outcome.

Professional, friendly and effective

Helpful, professional, attentive and detail oriented. The people at Lava really know their stuff and will help you to apply Salesforce to suit your organisation needs in the best way possible. Always willing to accommodate and find solutions.

Trusted and reliable Salesforce developer

The project scoping started a little shaky because the project needs were very specific and Lava was taking over a project that had an extremely tight timeline. However, the Lava project team was able to analyse the specific needs and outcomes that need to be delivered, and they worked very closely to deliver. The team was responsive, willing to listen and able to provide alternative solutions. It was a very organised process and the project team provided good documentation. Recommended !

Good

Greatly improved skill and services in managing end user expectations and delivering it accordingly

Reliable Salesforce experts

Being a customer, we always tends to want everything under the sky*. With Lava team, they would listen to our request but will also advise us what are the pre-requisite needed to reach what we want. There's definitely cases where we have back and forth during proposal stage, but once that's cleared. It is definitely a smoother sailing throughout the project implementation. We appreciate that the team actually remind us that the coming Salesforce Update may affect our custom modules which they would take the initiative to fix them before the Updates.

Partner is responsive and professional during the project implementation and is well-versed in the solution.

Outstanding SF partner who will go the extra mile

We have had a wonderful relationship with Lava over the course of the year to developed our contract management and ad-sales solutions. Lava had been exceptional in both service expertise and responsiveness. They have a young dynamic team who often times surprise me how fast they pick up on our business needs and would often offer reasonable and cost effective solutions. Salesforce in general has been an excellent platform for our business, we have been steadily growing our usage of it from both marketing, ad-sales to legal and finance teams.

Efficiency

This platform have improved our day to day work and benefit the industry by providing the approval in short lead time.