Resco for Salesforce: Offline mobile app & forms for field workers

great questionnaire

The company and the team were very helpful. I used to use third party app with my questionnaire and now Resco has a questionnaire that suits us completely. We can now very easily collect and manage the data from our users.

Great app for inspections

I started using Resco about a month ago and so far I have good experience. Our people in the field all shifted to offline questionnaires with results that are automatically synced so for me as the manager, its easier to generate results. We increased work as we don't need to wait another day for the result to process everything. It was so much slow movement last time when we had to wait at the end of the day for reports before we can process everything. Thanks Resco team!

Great offline app for Salesforce

We use the Resco Mobile CRM in our Field Service, planned for >2000 technicians globally. Resco offers easy and fast configuration of the UI and business logic. Also it is available for all devices like Windows, iOS and Android, and works completely offline for all functions (including signing and generation of PDF reports). Further to that, product support is really outstanding in terms of response times and solution proposals. Finally feature requests from customers are considered and - if reasonable - implemented.

Fast answer on technical support

I have rarely experienced that with other Software vendors. The feedback on our technical requirements questions or updates were always in a quick manner. I would recommend Resco as they can rely on their tech support team , and that is really something not to neglect while choosing your next business application. Resco is also a Trailblazer !

A good example of Salesforce integration working perfectly

Since we became a Resco partner, we presented to customers from different sectors. We were able to create projects for them quite quickly. It is true that at first we were not happy to use Woodford - the admion tool, but it the learning deffinitely paid off. The flexibility and options to brand the app are surprising. So, what we did, was offer customers from different sectors, different apps. I would say Resco is more than an add on to Salesforce. Because it works offline in all situations! Plus, when you integrate Resco with Salesforce, you can also add custom questionnaires to your apps. Truly, many options. Thanks Resco and your responsive support team!

Fully customizable offline Solution for any Device

Working as a Consulting Partner we have a really good experience in implementing Resco at our Customers. The vast possibilities of Resco in the area of customizing and offline functionality paired with perfect support from Resco is helping our customers to accelerate their mobile experience for their user.

Really gives Field Service an additional kick

Resco Mobile CRM is used for our global field service as we need 100% offline capabilities on Windows devices. Resco Inspections is big upgrade in possibilities and functionality for us. The new code-free Questionnaire Designer makes building checklists very easy. The usage of those checklists is in fact limitless: Provide a guided repair process, perform a condition assessment or a customer survey. Resco staff is very helpful in every aspect no matter if you enquire technical issues, find a solution together or just to discuss possibilities.

Simple to customize

Our sector has always been very challenging environment and so were the challenges to give our technicians tool they can easily work with no matter where they are, in the office on a desktop or in the field using tablets when maintaining equipment on site and for admins to have full power and control over it. We found Resco, gave it a try and got very happy as how quickly and easy we were able to set it up, customize to our requirements and roll it out to our field users. Customizing options are simply limitless, the app is responsive and fully offline. We are amazed how the offline functionality works, no app issues and our staff became really effective in the field. With the support we got from Resco folks has just proven we have found the right partner, right solution at the right time.

Good support for admins

My experience with the company is rather positive. We are a small insurance company and got ourselves Salesforce just recently. Still getting to know the system, we were worried to implement yet another tool where we could create checklists for agents meeting clients. Resco Inspections and Questionnaire builder is actually a part of Salesforce, so at the end, it feels like, we are using one system. It does take some time to understand the app, but our agents seem to be getting along with it just fine.:) You can tell people at Resco know their products very well and are always pretty fast to give support and answers.

Out of the Box features impressed us

As Family business we were used to work with Pen and Paper as it has been for decades and became a tradition. As we grew over the years , we decided that 2020 was the year of change , we decided it was a good time to move on and digitalize our processes. When we first seen Resco Inspections on the POC we were really impressed by how fast their teams managed to build all the desired features we required , in fact the main reason why is that the Resco Inspections had them already built in their OOTB version. Resco was also present at each step of the way from the first demonstration to the actual implementation. At last the implementation phase was really impressive , we had our project finished in 40 days from start to end , we would recommend the solution to any company that is thinking of moving toward digitalization of their processes.