Doesn't Work and No Help from Support

We've been trying to get this app set up for MONTHs without success. Support is incredibly slow to reply and when they do, it's without anything helpful.

Avoid This App At All Costs

If you expect support for this product, don't. If you pay for premium support, you won't get it. The support addon they charge extra for doesn't work with Dropbox Sign for Salesforce, they'll escalate your issues every time without any troubleshooting. The 24 hour SLA will never be met, instead the turn around time for email support is 7-10 business days and some of you questions will most likely be ignored entirely. Comcast support is better than Dropbox Sign. Save your time and money and choose a different app like Adobe Sign.

We ran into an issue where we needed to validate phone number input due to another integration. Merge fields can't have custom validation until senders get to the preview page of the doc. To add custom validation to merge fields before the preview page they will require you to upgrade to their highest tier as well even though the feature is pre-built. They're just like EA that releases a full game but requires you to pay extra to get full access to it.

Winter 23 - Stopped Working

Be aware this product will break once Enhanced Domains are enabled. So far, DropBox does not have a fix and is unwilling to provide a status on the development of a fix. I would normally recommend this product, but now I'd tell you to stay far away from it.

What sort of issues did you run into? We are about to enable Enhanced Domains and currently use this product.

Excellent work and features.

Easy to use and good tutorials. It is easy to embed digital signature in SF CRM

Easy and Flexible

Very easy to configure and not that invasive as other options. A big pro: allow to use it with custom objects. A big con: can't clone templates inside SF. Enough options for small-medium companies that need to send docs to sign without complex processes.

Poor Customer Service

The app generally works well except for a few hiccups here and there. Their support is almost nonexistent. I have had to contact them twice or thrice and in all cases, someone responds to me by requesting more information. As soon as I provide the information, I don't get to hear/read from them for as much as 5 days.

Easy to set up

Very easy tool to set up, we've been using it with our customers for months. Whatever the Salesforce Architecture, it stays simple for the users to adopt and the admin to manage.

Bad Price strategy like suscription

Hi it is a good app with really bad delivery to customer. They ask at SF platform 5 dollars per user, then when you install app you have to speak with tech support offered by company, then you go trough to AM that is the tech support and then at the end they tell you need to pay 30$ per user, min 5 users and upfront..... they hide info, sell suscription as Lottery and tell you that theses are the terms and condition....(in my mind there where only 5$ per user and try to see if it is what my company need....) ..... it is a pity so much development for so bad delivery.

Seems that they haven't learnt anything about trustworthy pricing and continue playing this hidden cost game. Also if you want to talk to someone you are assigned to schedule a meeting with someone whose calendar has first options available at earliest after 6 months.

I agree with Tomas - this is incredibly frustrating. The $5 p/mo is an absolute lie - according to their sales contact Jeffrey Lakers (direct quote) "Unfortunately no that is not our pricing for the salesforce integration. The pricing for that is 5$ on top of our enterprise plan. For 10 users it will end up being roughly 290$ per month or 29$ per user." I represent a small nonprofit and there's no chance we'd pay for this - a lot of effort wasted trying to bring on a tool that worked great during the demo 30 days, but is cost prohibitive, masked behind a fake introductory price. They don't want everyone to use it - they just want companies big enough that can absorb the cost. If you're a nonprofit stay away.

Salesforce and HelloSign = Perfect Match

Of all the Esign solutions we looked into, HellSign had the most interesting integration with Salesforce, and their pricing is not even comparable. They are truly the best solution and the best price for our needs. 10/10

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