TeamViewer Remote Support and Access

Great Tool to integrate Helpdesk with Remote Support

Great Tool to Integrate Helpdesk with Remote Support The TeamViewer integration for Salesforce is a smart and seamless way to connect your helpdesk with remote support. Agents can launch secure remote sessions directly from Salesforce, without switching tools — saving time and improving efficiency. Setup is quick, and the integration feels native. Session details and logs are automatically stored in customer records, ensuring full transparency and easy tracking. Overall, it’s a great solution to boost first-call resolution and customer satisfaction for any support team using Salesforce.

Lack Luster at Best...

To be honest, the integration was just meh. It doesn't work well for a company that needs to sync all of its customers' managed devices or do any of the real TeamViewer stuff. It essentially just makes one-off TeamViewer sessions. Might be good for B2C, but it didn't work for us in a B2B environment, supporting our customers with the machines they have bought from us.

Nice to quickly start session and email client

It would be nice to see some record of the interaction. Currently, I only see a general record of when a user logged in, but not related records to session for each case to report on or used to update the record.

Great app for Augmented Reality

The new augmented reality feature is really helpful to support our customers in using our products.

Great App, great service

The App is really good, and helped with the communication with your customers.

Augmented reality feature is game changer

We started using the TeamViewer Pilot (Augmented reality feature of TeamViewer) a month back and we see a great value in this feature. our agents and customers see a great value in this new visual experience and it has led to significant decrease in our issue resolving time.

Great Extension for our salesforce platform

The TeamViewer features really improved our abilities to work with our customers. The integration works smooth and was easy to set up.

I had a lot of hopes.............................................................those hopes died

As a tech support company, fresh to salesforce. I hoped to find a remote desktop solution that plugs straight into Salesforce. Teamviewer looked good, well known brand. The ability to let the end user request support and for those sessions to appear in salesforce as a live notification looked amazing. Does it work.. no.. so we created tickets.. and more tickets. Eventually after months.. someone on the support team replied. And literally had no clue how to use the product. This has been going on for 6 months. We have tickets months old.. save your time, listen to advice. Go elsehwere, this company only cares about bottom line.. not the client.