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TeamViewer Remote Support and Access

By TeamViewer Germany GmbH

Improve first-call resolution rate with high visibility of process KPIs

Paid Add-On Required  

Payment required for external services or products

Try It
Industries
Horizontal Product
Healthcare & Life Sciences
Manufacturing
Business Need
Customer Service
Agent Productivity
Field Service
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud
Platform Cloud

Start remotely connecting people, assets and devices around the globe on the widest array of platforms and technology within your Salesforce environment from anywhere at anytime. Get insights on your support processes leveraging latest AI technology.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Platform Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Essentials

App Details

Version
TeamViewer for Salesforce/Spring 2026 4.11.0
Listed On
09/28/2016
Latest Release
06/24/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Accessible Solution
This company indicates that their solution meets certain accessibility standards. To learn more, review the Accessibility Conformance Report provided by the company. We don't independently audit a solution's accessibility.
View Report
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Accessible Solution
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 18
Custom Tabs: 5
Custom Apps: 0
Lightning Components
Global: 9
App Builder: 0
Community Builder: 0
Languages
Dutch
English
French
German
Danish
Italian
Japanese
Russian
Spanish
Swedish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
3.83.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
12/19/2024

Additional Details

Advantages of using TeamViewer in your Salesforce Cloud: REMOTE SUPPORT Send invites and start remote control sessions instantly from any Salesforce object. UNATTENDED ACCESS Enhance your asset management by using TeamViewer to connect directly to your assets remotely. NOTIFICATIONS Notifications make it easy to manage multiple sessions simultaneously, increasing efficiency. SET E-MAIL TEMPLATES It’s easy to customize email templates depending on the screen and communication type. REPORTING AND AUDITING Log any interaction with TeamViewer on the Salesforce object the connection was initiated from. Build reports and dashboards to gain KPIs on your support processes. The information includes connection time, participants, transferred files and audit events. LIGHTING MODE APP This intuitive Lightning Mode app design makes it even easier to use TeamViewer on Salesforce. TeamViewer’s reliable support team is there to help you with any problems you have using the app.

Need help?

TeamViewer Germany GmbH

Goeppingen, Germany

Please visit https://www.teamviewer.com/support/contact/ for support.

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