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Recordia® phoneset and mobile Call Recorder | Compliance | Contact Center

Record, Store, Analyze your Sales, Business and Contact Center calls

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Business Need
Telephony

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
- Visibility for "Task.Type" field (required). - Contact Sharing (recommended).

App Details

Version
Recordia/Golden 2022 1.1.0
Listed On
09/30/2019
Latest Release
08/16/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Salesforce Shield
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
08/15/2022

Additional Details

Recordia® is a Global Service Provider that records calls and other interactions such as video, SMS, Fax, Chats and Face to Face meetings (some optional). EASY ACCESS To all your inbound and outbound calls from Salesfoce. Unlimited storage. SUPPORTS MOST PBXs You do not need to change your telco provider or pay different rates. Use what you already have because we integrate with main vendors including Cisco, Avaya or Microsoft. We also integrate with several telcos worldwide. CLOUD BASED Most of the times, there´s nothing to install, no servers, no hardware. Anywhere in the world. AUTOMATE TASKS Calls are automatically recorder while you are on the road (mobile) or in the office. Your agents focus on customers not on data entry. Less admin, more sales. OPTIONAL TRANSCRIPTION MODULE Get the call transcribed, read at your own pace or search by keywords and share specific content with your team. Get insights from call data. COMPLIANT With most security regulations around the world, with advanced encription and data sovereignty implementation. INDUSTRIES - Banks and Finantial institutions - Insurance - Call Centers - Emergency

Need help?

Cloud Worldwide Services

Pozuelo de Alarcón, Madrid, Spain

30 minutes free support. 9x5 CET Customer specific SLAs to be agreed

Support Phone+34917498700