Help & Support
Elevate Your Agents with AgentExchange Solutions
Have Questions?
Recordia® phoneset and mobile Call Recorder | Compliance | Contact Center
Record, Store, Analyze your Sales, Business and Contact Center calls
- Business Need
- Telephony
Record mobile phones and phonesets. Cisco, Broadsoft, S4B, Avaya, Mitel, Alcatel, Unify, Oracle, Dialogic, Asterisk, FreeSwitch, SipWise and more. Call Recording | Call Log | SMS Recording | Mobile Recording | Chat | Video | NLP Notes
Highlights
ALL INTERACTIONS Automatically registers and records all calls (mobile* and landline) and categorize them within the appropiate contact so you may have a 360º view on how agents are performing and how customers are called. (*) in selected countries.
SECURITY AND PERMISSIONS - Provides a security layer so recordings are never stored within Salesforce - Security and audit trail compliant with most regulations. - Supervisors can only hear recordings belonging to their team when needed.
REAL IMPACT FROM CALL DATA SALES - Know when customers are called - Discover real agent performance OPERATIONS - Solve disputes - Playback calls for coaching MARKETING - Know what customers are talking about - Get insights from calls
Provider Details
CWS creates productivity tools to help SMBs and large Corporations to enjoy benefits of cloud based call and interaction recordings and virtual fax. With a disruptive technology we deliver recording wihtout need to install any components in a pay per use model. We partner with Telecom providers to deliver mobile and SMS recording. To date we have enabled thousands of users around the world. eComFax: Virtual Fax/SMS cloud platform designed for mobility and email integration. Recordia: Enterprise level, secure, cloud interactions recorder, including land and mobile phones, PBX brand agnostic.
Pricing Details
Volume discounts available. We charge a monthly fee per mobile, phoneset or endpoint to be recorded (mobile or landline). Pricing is for 1 year retention of calls regardless of the amount of data stored