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Recordia® phoneset and mobile Call Recorder | Compliance | Contact Center

Record, Store, Analyze your Sales, Business and Contact Center calls

Overview

See How Recordia® phoneset and mobile Call Recorder | Compliance | Contact Center Works

ALL INTERACTIONS Automatically registers and records all calls (mobile* and landline) and categorize them within the appropiate contact so you may have a 360º view on how agents are performing and how customers are called. (*) in selected countries.
SECURITY AND PERMISSIONS - Provides a security layer so recordings are never stored within Salesforce - Security and audit trail compliant with most regulations. - Supervisors can only hear recordings belonging to their team when needed.
REAL IMPACT FROM CALL DATA SALES - Know when customers are called - Discover real agent performance OPERATIONS - Solve disputes - Playback calls for coaching MARKETING - Know what customers are talking about - Get insights from calls

Recordia® is a Global Service Provider that records calls and other interactions such as video, SMS, Fax, Chats and Face to Face meetings (some optional). EASY ACCESS To all your inbound and outbound calls from Salesfoce. Unlimited storage. SUPPORTS MOST PBXs You do not need to change your telco provider or pay different rates. Use what you already have because we integrate with main vendors including Cisco, Avaya or Microsoft. We also integrate with several telcos worldwide. CLOUD BASED Most of the times, there´s nothing to install, no servers, no hardware. Anywhere in the world. AUTOMATE TASKS Calls are automatically recorder while you are on the road (mobile) or in the office. Your agents focus on customers not on data entry. Less admin, more sales. OPTIONAL TRANSCRIPTION MODULE Get the call transcribed, read at your own pace or search by keywords and share specific content with your team. Get insights from call data. COMPLIANT With most security regulations around the world, with advanced encription and data sovereignty implementation. INDUSTRIES - Banks and Finantial institutions - Insurance - Call Centers - Emergency