Took a lot of work and time to get it to work

After struggling for several days we finally got it to work. Finally found out that I wasn't able to see the 'continue' button in Chrome. Had to use a different browser. Then it didn't like my settings or the number of topics I had in desk.com. After fixing all of those errors, it finally worked. But I still need to go in and clean up each article because it added the same text under Body, Body email, Question and Answer.

Migration Fails for Objects; is Queued for Articles

The migration hasn't worked so far. We have tried to import cases (one month only to start) and it fails every time. Also, we have tried Interactions, Accounts, Contacts, Attachments. They also fail. We are still waiting to see how/if Articles come over. I ran the migration last night and the status is still Queued. Are there any error logs to help troubleshoot?

Did you ever get resolution? My article import is also stuck 'queued'

Migration is not working fine. The wizard create a record with status a failed.

I have installed this app in a sandbox to migrate the data from desk.com to Salesforce. I followed all the steps mentioned in the Guide Tool, when I went to Migration Wizard Tab at screen 2 Connect to Desk.com. Gave all he required details, but it will not proceed further. When I tried to click Continue button, it is not working.

Unable to migrate to KB articles from Desk.com to SFDC

Unable to get an appropriate support for this tool

Hi Lihod, we've added a feature to migrate KB articles, however the functionality is still pretty limited. We would recommend using the Knowledge Import Tool for better control over this process: https://help.salesforce.com/articleView?id=knowledge_article_importer.htm&type=0. Also, we're now providing support for this tool. You can shoot an email over to support@desk.com mentioning that you're using the migration tool and it will find its way to me.

Does not work with custom domains

App does not connect to Desk if you have a custom domain on your org. Also, does not work well if you already have existing data in your Salesforce org. This assumes you want to import everything, including users from Desk. Would be better if I could just import cases and history and connect to existing contacts already in Salesforce.

We've updated the tool to allow for custom domains in the most recent version. It's true that the tool was designed to migrate data into a clean org and isn't great at finding existing records. We're working on building out better mapping capabilities and hope to provide that in a future release.

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Desk to Service Cloud Migration Tool

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