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CRM Apps Lab™ Recurring Cases: automatically create new cases from existing ones
Easily create recurring cases that recur on a regular schedule.
- Business Need
- Customer ServiceAgent ProductivityAdmin & Developer Tools
- Requires
- Sales Cloud
Recurring Cases automatically creates new cases any number of days after a case is opened, closed or on any other date you choose. Cases recur until you decide to stop by removing the recurrence.
Compatibility
- RequiresThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Sales Cloud
- Salesforce Editions
- ProfessionalEnterpriseUnlimitedDeveloper
App Details
- Version
- CRM Apps Lab™ Recurring Cases/25-06a 1.7.1
- Listed On
- 12/01/2016
- Latest Release
- 06/20/2025
- Supported FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package
- Package ContentsIf this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
- Custom Objects: 1Custom Tabs: 0Custom Apps: 0
- Lightning Components
- Global: 0App Builder: 0Community Builder: 0
- Languages
- English
Security
Additional Details
CRM SuperStars Recurring Cases makes it simple to automatically create new cases for your customer service team. New cases are created based on the Recurring Cases fields set on an existing case. You can easily stop the recurrence by removing value in the Recur Days field.#### Use Field Sets to specify which standard and custom fields copied across to the new case. Cases then recur with the field values of the case that triggered the recurrence.#### Check out the knowledge base URL for further technical details about the app. CRM Apps Lab and CRM SuperStars are brands owned by CRM SuperStars Limited, used under license by Successtrics UK Limited.
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CRM.Team™
United Kingdom
Free support with online articles. 1-to-1 Salesforce Admin Assistance contracts include 1-to-1 support for all CRM Apps Lab branded apps, including guaranteed bug-fixes.