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Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI

By Aircall

Aircall CTI. SSO, screen-pop, Omni-Channel sync, AI Summaries and AI Agents

$50   USD/user/month

Discounts available for nonprofits

Industries
Communications
Financial Services
Retail
Business Need
Sales
Customer Service
Telephony
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Aircall CTI for Salesforce. SSO, screen-pop, Omni-Channel sync, AI Summaries and AI Agents. Trusted by 23,000+ companies.

  • Aircall's Salesforce integration

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Additional Requirements
Aircall Professional Subscription Must be on a Salesforce Enterprise or Unlimited Plan. On a Professional or Pro-Suite Plan, an additional API package might be required. Please contact the Aircall team for more information.

App Details

Version
Aircall CTI/Spring 2022 2.16.0
Listed On
09/13/2017
Latest Release
02/21/2023
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 0
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 1
App Builder: 0
Community Builder: 0
Languages
English
French
German
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.16.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/12/2017

Additional Details

Aircall is the AppExchange-certified, Lightning-ready voice platform for Salesforce-led revenue and service organizations. Trusted by 23,000+ companies, Aircall delivers intelligent voice agents, automated workflows, and real-time coaching — with the security posture and admin controls Salesforce requires. Every call, voicemail, and SMS logs automatically as a Task or Activity against the right Lead, Contact, Account, Opportunity, or Case — recording link and AI summary in the timeline, so Einstein, reporting, and forecasting see complete data. Reps click-to-dial from any record, screen-pop surfaces context before connecting, and the embedded softphone keeps reps in Salesforce. AI Virtual Agents deflect routine questions and escalate with full context, so reps focus on conversations that move pipeline. SOC 2 Type II, GDPR-aligned, 99.95% uptime SLA. Admin controls, SSO, role-based provisioning, clean activity sync. Too Good To Go: calls doubled per person per day, conversions up 10–15%, productivity up 50% across 17 countries — zero manual data entry. Book a demo or get free access today.

Need help?

Aircall

New York, NY, USA

Reach out with your questions, we are here to help! SMS logging requires a separate package (see link below). Release Notes: https://help.aircall.io/en/articles/5878742-recent-updates-to-the-salesforce-integration

Support Phone+1 (888) 240-6923
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