Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI

Connect Aircall to Sales Cloud, Service Cloud, Einstein Conversation Insights, and Sales Engagement within minuets. Add numbers in 100+ countries, and invite your teammates to make and receive calls right away.

Log all your customer interactions in Salesforce, including Calls, SMS, MMS, and AI-generated insights. Enjoy the full power of Aircall directly within your Salesforce Lightning or Classic environment.

Click-to-call from any Lead, Contact, Account, Opportunity, or Case so reps dial straight from the record they're on, with zero copy-pasting

Automatic Activity logging with recording and AI call summary so reps stop writing post-call notes and the timeline stays Einstein- and forecast-ready

Direct callers straight to the most relevant agent. Gain important context in a glance, and get a 360 view of each customer’s journey, so your agents can personalize conversations and find resolutions.

Inbound screen-pop with account history, open opportunities, and active cases so sales and service reps answer prepared and route every call without asking the customer to start over

Set up a personalized voicemail greeting so customers know they're in the right place and include key details like business hours, location, and more.

View call and voicemail transcriptions through Aircall’s native AI and integration with Salesforce. Leverage keywords or trending topics from call and voicemail transcripts that can be actioned via your workflows.

View call and voicemail transcriptions through Aircall’s native AI and integration with Salesforce. Leverage keywords or trending topics from call and voicemail transcripts that can be actioned via your workflows.