Aircall CTI for Salesforce: Calling, SMS, WhatsApp, Analytics & AI

Extremely Disappointed with Aircall’s Billing and Customer Support

Our experience with Aircall has been extremely disappointing. We communicated well over 30 days ahead of our contract renewal regarding changes to our account and had multiple email exchanges with our account manager. Despite this, Aircall auto-renewed our annual agreement without clearly informing us that the renewal would proceed automatically. At no point did the account manager mention that our agreement was set for auto-renewal or that changes needed to be finalized before that date. After the renewal, we requested to move our account to a month-to-month plan or at least remove licenses we no longer use, but both requests were denied — even though we agreed to continue for the full year. The billing team acknowledged our situation with an apology but still refused to take any corrective action. This has been one of the worst customer service experiences we’ve had — marked by poor communication, lack of accountability, and no flexibility to support existing customers.

Perfect Integration with SF

Aircall has been an excellent tool for our sales team at Turijobs. The integration with Salesforce is seamless, allowing us to manage calls and log interactions automatically, saving time and boosting productivity. Additionally, the call quality and ease of use have made adoption by our team quick and efficient.

Perfect Integration with SalesForce Service Cloud

When we moved to Salesforce from our other CRM, I knew I needed an app to handle our inbound phone calls for customers. My main ask was that the CTI we use had integration with Salesforce to keep our team in 1 tab/view while working. AirCall was able to give us that and so much more. I loved being able to set up our own phone line system, routing to agents, status options when someone is on lunch and unable to answer the phone. Something else that really impressed us when we started using Aircall via Salesforce was their analytics! It helped me manage my team and see where we could be more efficient. They also link their transcripts right on the SalesForce case as well so you don't have to search on their website for call records, etc. Overall an awesome CTI to be integrated with SalesForce! ◡̈

Very easy to recommend

Aircall along with Salesforce is an amazing combination that adds so much value to our business that I would gladly recommend it to anyone

Custom integration

Aircall and Salesforce work well together, helping us to have a tool that's tailor-made for our business, and very functional.

The integration with Salesforce and the Aircall is amazing

The integration with Salesforce and the Aircall is amazing. The AI is excellent.This makes the process call quick and easy. Aircall makes it easy to manage calls. I can use it on any compute, tablet or phone. you can do the transfert of your fixed called when you are in deplacment. It's a fantastic application for businesses that want to improve their phone communication and economize fees for the telephonies.

Easiest to Integrate and Review

We got it 2 years back after moving away from other CTI provider. Easy to Configure and Configured in 5 min compare to hours on AWS Platform. Easy to Maintain and Use. We just reviewed it few mths ago after every few year to make sure its still the right tech stack for our CTI and it still is compare to others who will charge massive implementation cost. The AI is also excellent but wish there's more language options other than English. Recommended couple of friends as well who share the same feedback.

Simply and easy UI

I like the simplicity of the UI but I do find that agents need to be on top of making sure their iOS is up to date in order for it to work it's best. Call quality is good but just make sure your agents have a stable internet. A lot of the out of the box reporting has improved recently which is good, being able to build custom reports would be a game changer. Support has been pretty solid as well.

Easy to Use

I like the app, and how easy it is to set up, make changes, and connect your team to phone numbers. I like the mobile app too, and the ability to text since a lot of customers now days will reply to a text when they will not answer a phone.

Easy to setup and administer, very helpfull for our Sales and Service folks

I worked with varies CTI Integrations in Salesforce, this one is really my favorit. It's easy to configure, it's cloud based, and the product evolves with every release. Also the support is fast and helpful. Stability issues that we identified led to the fact that our Ethernet configuration isn't optimal. This finding was quick and easy to solve. Similar issues in other systems took for ever to solve. So I can highly recommend Aircall.