ClickSend SMS

Fantastic app! Exactly what we were looking for.

This app was exactly what we were looking for. Simple to install and get up and running. The support team was very helpful in answering questions we had. Very minor improvement we would suggest, is to have better visibility that the contact/client has responded. e.g. either an Activity should automatically be created or visibility of the SiT object to view the response that was received. Thank you Acuerdo Team.

Poor Inbound Options, Spotty Outbound from Flow

I've used clicksend in the past to integrate with other software, it always worked amazing. However, we seem to keep running into issues with this salesforce integration. Their invocable actions do not work. We brought this up to Clicksend, and they told us to use a different invocable action, but have no documentation on the new process or why we cannot include message body, specify "to" numbers, or where to attach the sms log. You're better off finding something else. It takes them a week or more to respond when you have developer questions.

SMS from saleforce

Installed about a week ago, didn't work with our setup. Called them at least 10 times to try to make it work, no one has been able to provide some proper help (mailed 3 differents persons). If it works directly for you great, but don't expect anything if it doesn't work straightaway. Pure WASTE OF TIME , CUSTOMER SERVICE close to garbage ( it just receives calls and tells you that someone will call back) still waiting fore those calls

Improving with time

This could be great if there was a way to send sms from process builder, flows and/or triggers. With that functionality, I would be a huge advocate of Clicksend, but without it...

Exactly what we were looking for

Great tool, very easy to set up and test with, especially when you are not a developer :). The support team is very responsive and will walk you through how to set up, pricing, and they will even provide you with free credits to try out their app. Plus, they offer a variety of dashboards and reporting tools to manage your sends in a very intuitive website. I fully recommend if you are in need for a cost-effective SMS tool, you will not regret it!

Doesn't work on Professional Edition

They said it works on Professional Edition. It doesn't. They said their engineers could make it work, it didn't. No issue with this not working on my edition but be upfront about where it works and don't waste my team's time. Misleading info in the app exchange.

Not able to send message

Getting this error while sending a message. UNAUTHORIZED - Authentication credentials were missing or incorrect.

Amazing app

Works perfectly. Allows us to send SMS to our customers.

Reference doc required

Can u just provide a reference doc or set of instructions to be followed post installation ?