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HUCC - Hermes Universal CRM Connector (Salesforce Connector)
Hermes Universal CRM Connector for Salesforce
- Industries
- CommunicationsConsumer GoodsTravel, Transportation, & Hospitality
- Business Need
- SalesIntegrationEcommerce
- Requires
- None
- Compatible With
- Sales CloudService CloudMarketing Cloud Engagement
With Hermes Universal Connector, easily enable any CRM with best of breed Omnichannel contact center functions and let your CRM drive your in and outbound CX strategies.
Highlights
Manage your inbound and outbound calls through the Vocalcom CTI solution connected to Salesforce. Log activities in a single interface and switch calls seamlessly between devices and your CRM
Easy deployment of your CTI solution and easy Salesforce integration set up
Fully customizable
Provider Details
Created in 1995, Vocalcom is a world leader of cloud-based and on-premise omnichannel contact center solutions for customer service, sales/telemarketing, and debt collection. Our award-winning, intuitive solutions help businesses deliver effortless omnichannel customer experiences and drive more effective outbound call campaigns. Vocalcom's contact center platform easily integrates with your CRM application and is also available natively in Salesforce AppExchange. Spanning 47 countries and 5 continents, Vocalcom is trusted by more than 1,400 customers to orchestrate over 1 billion customer interactions per year. #customerexperience #customerengagement #cloud #callcenter #contactcenter #salesforce #omnichannel #customerservice #telesales #dialer #productivity
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
Professional services Vocalcom Hermes Agent License
Inbound/outbound
€10 EUR/user/month