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HUCC - Hermes Universal CRM Connector (Salesforce Connector)

Hermes Universal CRM Connector for Salesforce

Overview

With Hermes Universal Connector, easily enable any CRM with best of breed Omnichannel contact center functions and let your CRM drive your in and outbound CX strategies.

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See How HUCC - Hermes Universal CRM Connector (Salesforce Connector) Works

  • Manage your inbound and outbound calls through the Vocalcom CTI solution connected to Salesforce. Log activities in a single interface and switch calls seamlessly between devices and your CRM

  • Easy deployment of your CTI solution and easy Salesforce integration set up

  • Fully customizable

Reinvent your agent experience Make calls out of the Salesforce interface and log calls automatically to leads, contacts, accounts, cases, and custom objects. Increase your agents’ productivity and maximize the effectiveness of your outbound call campaigns.

Categories

Business Needs
Sales
Integration
Ecommerce
Industries
Communications
Consumer Goods
Travel, Transportation, & Hospitality
Personas
Consultant
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package