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ValueText | SMS App & WhatsApp Integration for Salesforce | Texting, MMS, Dialer

SMS & WhatsApp for Salesforce: Bulk SMS, 2-way texting, Dialer & AI agents

Overview

SMS & WhatsApp for Salesforce: two-way texting, Bulk SMS, MMS and WebChat on every record. Native WhatsApp Integration, Flow automation, AI agents and the WorkDial dialer for sales, service and marketing teams. Rated 4.9+ on AppExchange.

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See How ValueText | SMS App & WhatsApp Integration for Salesforce | Texting, MMS, Dialer Works

  • SMS & WhatsApp for Salesforce, Rated 4.9+ Two-way SMS, texting, MMS, WhatsApp and WebChat inside Salesforce, every message stored natively on the record. Send your first SMS in under 10 minutes.

  • Bulk SMS & WhatsApp Marketing Campaigns Send Bulk SMS and WhatsApp from list views, reports, campaigns or CSV, with dynamic templates, group SMS (US/Canada) and time-zone scheduling.

  • Native WhatsApp Integration for Salesforce WhatsApp Business messaging with templates, attachments, a chat console and automatic WhatsApp-to-SMS fallback so every message lands.

  • One Texting Inbox on Every Record Every SMS, WhatsApp and WebChat thread in one console tied to the Salesforce record: full history, attachments and context, plus a mobile app.

  • AI Agents & Chatbots for SMS and WhatsApp Qualify leads, answer FAQs and route conversations with AI agents that update records and hand off to a person. $0.19 per conversation, plus one AI agent seat.

  • SMS Automation with Salesforce Flow Trigger SMS and WhatsApp alerts, reminders and follow-ups from any record change or Flow, with no custom code and no external sync.

  • SMS Reports, Dashboards & Analytics Track delivery, open, click and response rates for SMS and WhatsApp campaigns on native Salesforce reports and real-time dashboards.

  • Enterprise Security & Compliance ISO 27001:2022 certified and we sign BAAs. GDPR and TCPA opt-in/opt-out controls, data masking, encryption, audit trails and permission sets.

  • Add the WorkDial Dialer for Calls Click-to-call, power dialer and WhatsApp Business calling with WorkDial, so SMS, WhatsApp and calls all live on the same Salesforce record.

ValueText is the SMS & WhatsApp for Salesforce app used by sales, service and marketing teams in 40+ countries: two-way texting, Bulk SMS, MMS, WhatsApp Integration, WebChat and AI agents on every record, plus the WorkDial dialer for calls. Send one-to-one SMS from a chat console on any record, bulk SMS and group SMS from list views, reports and campaigns, and automate SMS and WhatsApp in Salesforce Flow. Automate lead qualification, FAQs, routing and follow-ups with AI agents and chatbots, and escalate to a person at any point. Use dynamic templates, scheduling with time zones and business hours, auto responses and reminders. Every message, attachment and audio file is captured natively on the record, with conversation labels, reports and dashboards for SMS and WhatsApp performance. Opt-in and opt-out work at keyword, URL, record, org and time level. SMS-to-WhatsApp fallback routing picks the channel that will land. Numbers from $1 a month. ValueText is ISO 27001:2022 certified and signs BAAs. Data masking, encryption and file-type restrictions are built in, and opt-in and opt-out support GDPR and TCPA consent obligations.

Categories

Business Needs
Sales
Customer Service
Marketing
Industries
Financial Services
Healthcare & Life Sciences
Nonprofit
Personas
Administrator
Business Operations Manager
Consultant
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Sales Programs
Supports Sales Programs, which provides sales teams with AI-powered coaching, actionable insights, and automated program delivery. Learn More
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Agentforce
Multiple Currencies
Person Accounts
Salesforce Shield
Sales Programs
Community Builder
Managed Package
Lightning App Builder
Salesforce Mobile

Compatibility

Required Salesforce Products
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Compatible Salesforce Products
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Salesforce Editions
Professional
Enterprise
Unlimited
Developer
Supported Languages
Dutch
English
Finnish
French
German
Danish
Italian
Japanese
Korean
Portuguese
Russian
Simplified Chinese
Spanish
Swedish
Thai
Traditional Chinese

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