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thinkConnect CTI Connector for Salesforce

By NTS

CTI integration made simple

Starting at €20   EUR/user/month

Discounts available for nonprofits

Business Need
Telephony

thinkConnect is a Salesforce native CTI integration app that connects almost any PBX with your CRM objects. An open CTI solution that gives you the chance to configure and customize a fully CRM integrated console and Softphone for Salesforce agents.

  • thinkConnect video demo

Compatibility

Salesforce Editions
Professional
Enterprise
Unlimited
Additional Requirements
TELEPHONY INFRASTRUCTURE: - Cisco Call Manager - Avaya Aura Communications Manager, Avaya Aura Interaction Center - Asterisk - Genesys - Altitude - Enghouse – Presence Suite

App Details

Version
thinkConnect/Winter '20 Prerelease 1.73.0
Listed On
04/26/2017
Latest Release
03/04/2022
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 7
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 18
App Builder: 1
Community Builder: 0
Languages
English
Spanish

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.73.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
02/21/2017

Additional Details

MAIN FEATURES: > NATIVE CRM INTEGRATION: Thanks to the thinkConnect native integration with Salesforce, your agents will be able to match call activities with any business process and/or workflow your organization has already defined. Salesforce administrators can easily integrate, customize and configure the CTI component. > CLICK-TO-DIAL: Click on any phone field in any object to automatically dial using your softphone, handset or mobile extension. > OMNI-CHANNEL INTEGRATION: Centralize operations across all channels including voice. Supports blended agents by adding telephony to Salesforce Omni-Channel. > INBOUND CALLS POP-UP: View your customer related information before the call is connected by matching on phone number. > CALLS REPORT: Automatically report inbound and outbound calls in your Salesforce activity objects. Add wrap-up notes at the end of any call. > CALL TRANSFERS AND CONFERENCES: Easily transfer calls (blind and consutative) and initiate conference calls. > MULTI-PBX SUPPORT: Avaya, Genesys, Cisco, Altitude, Enghouse – Presence Suite, Asterisk. (more coming soon).

Need help?

NTS

Bilbao, Vizcaya, SPAIN

1st level support during office hours under availability mode (9:00-17:00 M to F). For further SLAs or Technical support, please contact us.

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