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thinkConnect CTI Connector for Salesforce
CTI integration made simple
Overview
thinkConnect is a Salesforce native CTI integration app that connects almost any PBX with your CRM objects. An open CTI solution that gives you the chance to configure and customize a fully CRM integrated console and Softphone for Salesforce agents.
See How thinkConnect CTI Connector for Salesforce Works
NATIVE: Its native integration enhances the call center agents experience thanks to the frictionless access with Salesforce business objects, Omnichannel, agents console and lots of details related to call wrap-up actions and reporting.
MULTI PBX SUPPORT: thinkConnect is connected and fully integrated to best of breed PBX in the market. Avaya, Genesys, Cisco, Altitude, Enghouse – Presence Suite and Asterisk PBXs are 100% compatible with the CTI integration component.
LIGHTNING READY & CUSTOMIZABLE: Take advantage of the new Lightning UI with thinkConnect. Use Salesforce standard configuration tools to customize and configure your CTI connector. Easy label localization for multiple languages.
MAIN FEATURES: > NATIVE CRM INTEGRATION: Thanks to the thinkConnect native integration with Salesforce, your agents will be able to match call activities with any business process and/or workflow your organization has already defined. Salesforce administrators can easily integrate, customize and configure the CTI component. > CLICK-TO-DIAL: Click on any phone field in any object to automatically dial using your softphone, handset or mobile extension. > OMNI-CHANNEL INTEGRATION: Centralize operations across all channels including voice. Supports blended agents by adding telephony to Salesforce Omni-Channel. > INBOUND CALLS POP-UP: View your customer related information before the call is connected by matching on phone number. > CALLS REPORT: Automatically report inbound and outbound calls in your Salesforce activity objects. Add wrap-up notes at the end of any call. > CALL TRANSFERS AND CONFERENCES: Easily transfer calls (blind and consutative) and initiate conference calls. > MULTI-PBX SUPPORT: Avaya, Genesys, Cisco, Altitude, Enghouse – Presence Suite, Asterisk. (more coming soon).
Categories
- Business Needs
- Telephony
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package