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NUACOM CTI: VoIP, Click-to-Dial, Call Recording, Telephony, Dialer, Call Center

The Business Phone System & Call Center that boosts Sales & Support teams

Overview

Computer Telephony Integration (CTI) to speed-up the productivity for sales teams with Click-to-Call functionality, Interactive Voice Menus(IVR), Call Logs, history and Call Recording and so much more.

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  • Automate your workflow Use the NUACOM wallboard feature to track all of your business calls. Watch real-time reports of inbound & outbound calls, agents available, customers in the queue and much more.

  • Improve team productivity Salesforce and NUACOM now make it easier to stay in contact with your customers. Make calls effortlessly with our softphone and click-to-call features.

  • Call Tags, Notes and Recording Classify your calls by using Call Tags. With Call Notes, you can easily understand what each call is about and, if necessary, you can consult Call Recording to better understand any customer demand.

  • Advanced Voice Menu NUACOM's Interactive Voice Response (IVR) and advanced call-routing capabilities allow you to categorise incoming callers based on their specific needs and automatically direct them to the most appropriate agent.

  • Einstein AI Analysis Integrate your NUACOM phone system with Salesforce Einstein to elevate your business intelligence. Having call recordings directly to Einstein, you can leverage advanced AI analysis to gain deeper insights into your interactions.

Get ready to supercharge your sales calls with over 50 powerful telephony features designed to give you a competitive edge. Imagine the ability to transfer calls in six different ways, giving your team the flexibility to manage customer interactions with ease. Gain complete visibility into your team's live call activities and identify your top-performing agents to keep the momentum going. But that's just the beginning! With Nuacom, you can make calls for free to over 30 countries, opening up new markets without worrying about hefty international charges. Increase your sales team's connection ratio with the Auto-Select Caller ID feature, ensuring your outbound calls match the country code of your leads, dramatically boosting your reach and response rates. Forget the hassle of manual dialing—speed up your sales and support calls with Click-to-Call, allowing you to place calls directly from Salesforce in a single click. And the benefits don't stop there: keep track of all your customers' call activities with automatic updates that seamlessly integrate into Salesforce. This data-driven approach lets you accelerate sales and marketing processes, closing deals easier & faster.

Categories

Business Needs
Customer Service
Telephony
Agent Productivity
Industries
Horizontal Product
Communications
Professional Services
Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Lightning Ready
Editable Code
Multiple Currencies