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Voicereach analytics for Salesforce
Analytics to monitor, measure & manage all of your Voicereach activities
Overview
Voicereach dashboards for Salesforce is a powerful analytics reports and dashboards that sits on top of all your data, to unify, refine, monitor, measure and manage sales teams’ calling activities using Voicereach with your Salesforce data.
The Usage dashboard, gives an in-depth visibility of user's time and efforts spent using Voicereach such as, Hours Utilized, Average Conversation Time, Conversation Summary, Dial Attempt Summary, Prospect Connect, Rate and Dial Attempts.
The ROI dashboard, monitors the effectiveness and where the biggest return on your Voicereach investment can be found towards your key sales objectives/KPIs, such as, Lead Conversions, Pipeline generation, Conversations, Dial Attempts and Connect Rate.
The Data Quality dashboard is a view of the quality of your data and its impact to your prospecting efforts. The diagnostic view such as the Dial to Connect Ratio, Data Error, and Unique Phone Numbers, empowers you to take action on your data.
The app includes the above 3 dashboards (Usage dashboard, ROI dashboard, Data Quality dashboard) and the 12 reports outlined below. Reports: VR Avg Talk Time VR Avg Wait Time VR Campaign Opportunities VR Conversation Summary VR Data Error VR Dial Attempt Summary VR Dial Attempts VR Dial To Connect VR Hours Utilized VR Lead Conversions VR Prospect Connect Rate VR Unique Phones
Categories
- Business Needs
- Productivity
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsManaged Package