The newly updated Amazon Connect CTI Adapter v2 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect is cloud-based, self-service, and can be set up in minutes.
You must have an AWS account to use the Amazon Connect CTI Adapter. Downloading and/or using the Amazon Connect CTI Adapter is subject to the terms of the AWS Customer Agreement , AWS Service Terms , and AWS Privacy Notice . <BR> <BR>© 2017, Amazon Web Services, Inc. or its affiliates. All rights reserved.<BR><BR>NOTE: Other license terms may apply to certain, identified software components contained within or distributed with the Amazon Connect CTI Adapter if such terms are included in the LibPhoneNumber-js and Salesforce Open CTI. For such identified components, such other license terms will then apply in lieu of the terms above.<BR><BR>\*\* libphonenumber-js; version 0.4.2 / 30.03.2017 -- https://github.com/catamphetamine/libphonenumber-js<BR>Copyright (c) 2016 @catamphetamine <BR><BR>(The MIT License)<BR><BR>Copyright (c) 2016 @catamphetamine <BR><BR>Permission is hereby granted, free of charge, to any person obtaining<BR>a copy of this software and associated documentation files (the<BR>\'Software\'), to deal in the Software without restriction, including<BR>without limitation the rights to use, copy, modify, merge, publish,<BR>distribute, sublicense, and/or sell copies of the Software, and to<BR>permit persons to whom the Software is furnished to do so, subject to<BR>the following conditions:<BR><BR>The above copyright notice and this permission notice shall be<BR>included in all copies or substantial portions of the Software.<BR><BR>THE SOFTWARE IS PROVIDED \'AS IS\', WITHOUT WARRANTY OF ANY KIND,<BR>EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF<BR>MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.<BR>IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY<BR>CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT,<BR>TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE<BR>SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.