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Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording

Bring the Power of Intelligent CTI to Salesforce Service Cloud

Partner of the Year

Overview

The newly updated Amazon Connect CTI Adapter v5 makes it easy to use your Amazon Connect contact center with Salesforce to deliver engaging service with lower cost at any scale. Amazon Connect is cloud-based, self-service, and can be set up in minutes.

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See How Amazon Connect CTI Adapter: CTI | Contact Center | IVR | ACD | Call Recording Works

  • Setting up Amazon Connect is easy. With only a few clicks in the AWS Management Console, agents can take calls within minutes. The drag and drop Contact Flow Editor allows you to create effective and efficient customer interactions without any coding.

  • There is no infrastructure to deploy or manage, so you can scale your Amazon Connect contact center up or down, onboarding up to tens of thousands of agents in response to business cycles.

  • Amazon Connect runs on AWS proven infrastructure operating in 77 Availability Zones within 24 geographic regions, making it more highly available, fault tolerant and scalable than if a contact center solution was run from a single data center.

App by Amazon Web Services As an on-demand service, you pay for Amazon Connect usage by the minute with no long-term commitments or upfront charges. There is no minimum monthly fee. You are charged based on the number of minutes you use Amazon Connect to engage with your end customers, at the specified per minute rate. Pricing is not based on capacity, agent seats, or maintenance. The integration of Amazon Connect and Salesforce Service Cloud combines the technology that powers Amazon.com’s global contact centers with the world’s #1 CRM platform. The built-in joint capabilities of Amazon Connect and Salesforce Service Cloud provide everything you need to build a complete, personalized experience through a single integration. Amazon Web Services and Salesforce provide scale and a pace of innovation to help you grow and evolve your contact center solution with your business’ and your customers’ needs.

Amazon Web Services (Partner Network)'s Achievements

Strategic Technology

Go-to-Market / Marketplace

Learn More

Categories

Business Needs
Customer Service
Agent Productivity
Telephony
Industries
Horizontal Product
Professional Services
Travel, Transportation, & Hospitality
Personas
Administrator
Developer
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Salesforce Shield
Community Builder
Managed Package

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